Marlene Veríssimo Email & Phone Number

Portugal

- Management the customer service desk team and the entire process of complaints received;- Alegro Montijo services management and mall quality control;- Digital marketing: site Alegro Montijo, GMB, content management platform my ceetrus, database, social networks (Facebook and Instagram) in direct coordination with central mkt digital team and social media agency, nos wi-fi | captive portal, social bakers, mall touchpoints content management- Supervision and support at events, subcontracting services for this purpose, presenting briefings to suppliers and agencies;- Manage of the implementation of tenant actions in the mall;- Support in the implementation of the marketing plan in order to improve the Shopping Centre's image attractiveness, customer loyalty and retention;- Monitor the progress of events and campaigns, namely assessing the actions in terms of receptivity/ adherence, operability.

- Planning and creating content for marketing campaigns- Management of the company’s digital channels: website and social media - Email Marketing: Responsible for email marketing planning, creation and copywriting- Design and production of communication content: newsletters/ campaigns, roll-ups, catalogs, flyers and merchandising- Planning and management of internal and external events (congresses, symposiums)- Support to the commercial department and public tenders- Contact with suppliers- Stock management and merchandising inventory

- Management and updating of database in CRM system (Zoho CRM) - Content management and production (news, images, infographics, newsletter, flyers, brochures, business cards and business presentations)- Planning, management and content development for different social networks (Community Management: Linkedin, Facebook and BNI platform); - Email Marketing: Responsible for email marketing strategy planning, creation and copywriting - Organization and planning of agenda and meetings - Contact with clients / work in Back Office

- Content management and production, social network management and development of in-house communication- Weekly Newsletter content selection in order to increase leads- Website users’ behaviour analysis - Reports

Master'S Degree, Marketing

Intensive Course In Digital Marketing & Strategy

Licentiate Degree, Fashion Design

Workshop, Social Media Marketing Strategy