Marlene Vorster Email & Phone Number

Queen Street, Durbanville, Sa

Account Manager & Head of Operations (GapCover Short Term Insurance)• Manage the Claims and Member Services teams to ensure that SLA’s are met and exceeded, client service standards are adhered to and personnel are happy.• Manage annual audits by the underwriters and ensure that any amendments to processes are facilitated.• Investigate processes and implement changes to optimise workflow and quality of service.• Managing system enhancements, communication with programmers.•… Show more Account Manager & Head of Operations (GapCover Short Term Insurance)• Manage the Claims and Member Services teams to ensure that SLA’s are met and exceeded, client service standards are adhered to and personnel are happy.• Manage annual audits by the underwriters and ensure that any amendments to processes are facilitated.• Investigate processes and implement changes to optimise workflow and quality of service.• Managing system enhancements, communication with programmers.• Ongoing market research to ensure that GapCover stays competitive and solvent.• Research and suggest product enhancements• Compiling policy documents and contracts• Reconciling monthly debit order files and loading onto FNB internet banking• Managing of bank statement & monthly bank reconciliation• Loading debit order returns and EFT payments on system• Monthly reporting and financial reconciliation• Escalated / high level enquiries Show less

Queen Street, Durbanville, Sa

(GapCover Short Term Insurance)• Investigate processes and implement changes to optimise workflow and quality of service.• Managing system enhancements, communication with programmers.• Ongoing market research to ensure that GapCover stays competitive and solvent.• Planning, setup and management of marketing campaigns, work closely with Communications Officer and IT Manager.• Design changes to HTML files, when necssary.• Plan and facilitate the take-on process of… Show more (GapCover Short Term Insurance)• Investigate processes and implement changes to optimise workflow and quality of service.• Managing system enhancements, communication with programmers.• Ongoing market research to ensure that GapCover stays competitive and solvent.• Planning, setup and management of marketing campaigns, work closely with Communications Officer and IT Manager.• Design changes to HTML files, when necssary.• Plan and facilitate the take-on process of external call centres to market GapCover. Including staff training. • Research and suggest product enhancements• Compiling policy documents and contracts• Reconciling monthly debit order files and loading onto FNB internet banking• Managing of bank statement & monthly bank reconciliation• Loading debit order returns and EFT payments on system• Emailing billing statements to corporate groups and assisting with corporate billing and financial queries• Monthly reporting and financial reconciliation• Escalated / high level enquiries Show less

Queen Street, Durbanville, Sa

• Implement GapCover short term insurance on Tial system• Responsible for troubleshooting and creating effective workflow processes• Managing system changes, communication with programmers• Assist CEO, IT and Marketing departments in planning and execution of marketing campaigns• Research and suggest product enhancements• Compiling policy documents and contracts• Training of additional personnel• Reconciling monthly debit order files and loading onto FNB internet… Show more • Implement GapCover short term insurance on Tial system• Responsible for troubleshooting and creating effective workflow processes• Managing system changes, communication with programmers• Assist CEO, IT and Marketing departments in planning and execution of marketing campaigns• Research and suggest product enhancements• Compiling policy documents and contracts• Training of additional personnel• Reconciling monthly debit order files and loading onto FNB internet banking• Managing of bank statement & monthly bank reconciliation• Loading debit order returns and EFT payments on system• Emailing billing statements to corporate groups and assisting with corporate billing and financial queries• Monthly reporting and financial reconciliation• Capturing and activation of new applications• Customer service & communication with clients regarding benefit changes• Escalated / high level enquiries• Change bank details and update client details• Reconciliation, processing and payment of Insurance claims Show less

Queen Street, Durbanville, Sa

• Compiling comparative quotes, analysis of benefits and providing advice to clients• Extensive knowledge of the benefits of 20 different Medical Schemes• Assisting clients in the application process• FICA accredited Medical Schemes Advisor

Queen Street, Durbanville, Sa

• Assisting clients with varied Medical Scheme enquiries• Communicating with clients and Medical Schemes• Extensive knowledge of benefits and scheme rules

Panorama, Cape Town

• Contacting clients regarding outstanding medical accounts for 6 branches of Radiology practise• Manage the orders of medical and office supplies• Manage monthly payment of creditors• Manage maintenance of office and medical equipment

Bellville, Cape Town

• Assisting clients with Medical Scheme enquiries, extensive knowledge of benefits and scheme rules• Trained in all aspects of claims and benefit processing as well as hospital authorisationsSpecial projects:• Diamond systems testing• Manage and reconcile the collection of advance payments to medical practises• Manage of high level and confidential cases• Investigation of non-disclosure cases