Marlene Walker-Ellington Email & Phone Number

Charlotte, Nc, Us

Elmsford, Ny

3101 N Sharon Amity

Cash America Pawn Charlotte, NCCustomer Service Rep/Loan Officer• Estimated value of articles, such as jewelry, cameras and musical instruments etc.• Execute daily operations of filing paperwork/processing settlement receipts on a nightly basis Examine articles to determine condition and worth.• Weigh gold and articles on scales and employed acid tests to determine carat content and purity to verify value of articles.• Instrumental in taking Lead position when necessary.• Inspect diamonds and other gems for flaws and color, using loupe.• Assign pledge value to articles based on knowledge of values and listing of wholesale prices.• Reject articles in unsatisfactory condition or having no pledge value.• Issue pledge tickets and file nightly.• Examine customer’s identification and recorded thumbprints for police reports.

Purchase, Ny

Office Manager/Administrative Assistant• Prioritized and delegated tasks to student employees.• Overseen front office operations and provided impeccable customer service.• Opened organized mail and delivered incoming/outgoing school mail to colleagues twice daily.• Coordinated work flow/hired coached and mentored a staff of 6 employees all of whom met or exceeded standards.• Trained all student employees hired in the Financial Aid Department.• Updated financial aid manuals and lender information yearly to reflect new cost for academic year.• Assisted in orchestrating Open house for incoming freshman.• Implemented cross training as a way to increase productivity in Financial Aid Office.• Managed student file document folders and database.• Liaison/Counseled student/parents providing primary financial aid information.• Acted as primary information resource for providing referrals and appropriate steps to receive financial aid/and financial aid procedures.

Mt. Vernon, Ny

Customer Service Data Entry Operator• Responsible for processing customer orders into AS400 system.• Assisted customer in person and over the phone with inquiries.• Open/organized mail and distributed to appropriate departments.• Resolved customer issues and billing complaints.• Exchanging disputed merchandise and recommendation for refund to clients.• Compared disputed merchandise with original requisitions and information from invoices.• Prepared invoices for returned goods.• Follow up with credit departments making sure adjustments were made to reflect billing.• Inform clients refunds were completed.• Confirmed all products were shipped internationally.• Contacted Federal Express etc. for shipment arrival.• Assisted in client’s company logo.• Reviewed and presented final layouts to clients for approval.• Produced nightly report’s

Bachelor'S Degree, Psychology/Behavioral Sccience, B Average

Activities and Societies: listening to music, writing gospel songs, riding horses, talking, walking, cooking, singing, reading, laughing.

Bachelor'S Degree, Behavioral Science/Psychology, B Average

Activities and Societies: Walking, Writing Gospel songs, Television, Reading, Riding horses, Fishing, Music, Writing Poetry

Not Complete, Psychology, B

Activities and Societies: write poems, and songs. was on gospel choir and praying committee Little Rock Baptist Churchstudied soccrates

Diploma, Business, B

Activities and Societies: School choir