Marlene Wallace Email & Phone Number

Little Rock, Arkansas Area

• Project Manager (Southwest Power Pool, Inc.)Ensure the project is delivered in budget, on schedule, and within scope. Control planning and execution of the project’s activities. Responsible for coordinating and.
• Assisted with CIP Version 5 (Critical Infrastructure Protection) Readiness program as defined by North American Electric Reliability Corporation (NERC) on the IT Readiness project, to ensure compliance with the CIP.
• Participated in the Integrated Marketplace Program to transition the Regional Transmission Organization (RTO), from an Energy Imbalance Service (EIS) market to an Integrated Marketplace. Managed the project to update.

• Plan and organize jobs for Environmental Services' company. Team with customer to determine project scope. Determine the number of resources needed to complete job based on project scope. Collaborate with team to.
• Assisted with CIP Version 5 (Critical Infrastructure Protection) Readiness program as defined by North American Electric Reliability Corporation (NERC) on the IT Readiness project, to ensure compliance with the CIP.
• Participated in the Integrated Marketplace Program to transition the Regional Transmission Organization (RTO), from an Energy Imbalance Service (EIS) market to an Integrated Marketplace. Managed the project to update.

Assist with delivery of class lesson and daily activities. Partner with other teachers on best practices. Observe students during Enrichment classes. Assist with technology issues.

Managed company-wide call center projects. Created and maintained communication plans and project schedules. Worked effectively with internal and external departments. Developed training materials.Implemented new Dashboard system across multiple Call Center channels to decrease the double-digit number of systems customer service representatives use to.

Managed internal technology projects. Created, tracked and managed project schedules. Assembled project teams from internal departmental resources. Managed the integration of several domestic and international companies' email, human resources, payroll, and network systems into the Fidelity environment.Simultaneously managed projects and leveraged.

Handled maintenance of legacy programs during conversion to new system. Managed scheduling on special project modules. Assisted in the conversion of data and interfacing of two systems.Led the programming efforts to map, convert and interface the financials of the university's legacy system into a new Oracle database system (Banner), working closely with.

A Member of the Central and South West System); Served on projects creating batch and online programs to support electronic meter reading, customer information and other legacy systems. Devised and executed test plans. Created documentation for new systems and revised documentation for current systems.Repaired and redesigned rerouting system, after.