Marlene Wallace Email & Phone Number

Little Rock, Arkansas Area

Project Manager (Southwest Power Pool, Inc.)Ensure the project is delivered in budget, on schedule, and within scope. Control planning and execution of the project’s activities. Responsible for coordinating and integrating activities across multiple functional lines, and managing stakeholder communications. Responsible for issue tracking and resolution and risk mitigation. Responsible for communication, including status reporting, risk management, escalation of issues that cannot be resolved in the team. • Assisted with CIP Version 5 (Critical Infrastructure Protection) Readiness program as defined by North American Electric Reliability Corporation (NERC) on the IT Readiness project, to ensure compliance with the CIP Version 5 Standards. Worked to build new processes and/or enhance existing processes to be compliant with the standards. Analyzed data for audits and reviews to ensure that project produces the expected outcomes and evidence, failure to comply could result in substantial penalties, including potential fines of up to $1,000,000 per day. Coordinated project deliverables where dependencies exist across projects. • Participated in the Integrated Marketplace Program to transition the Regional Transmission Organization (RTO), from an Energy Imbalance Service (EIS) market to an Integrated Marketplace. Managed the project to update 50+ legacy applications’ code to support the Integrated Marketplace implementation. Provided weekly project updates to the Program Manager and management teams. Created status reports, documented and tracked risks, issues and action items. Delivered monthly presentations and written status reports to the membership committee. Coordinated the development of the testing approach from the test plans to the test execution.

Plan and organize jobs for Environmental Services' company. Team with customer to determine project scope. Determine the number of resources needed to complete job based on project scope. Collaborate with team to determine project tasks. Handle prioritizing and scheduling of multiple projects. Monitor project schedule for on-time delivery of services.• Assisted with CIP Version 5 (Critical Infrastructure Protection) Readiness program as defined by North American Electric Reliability Corporation (NERC) on the IT Readiness project, to ensure compliance with the CIP Version 5 Standards. Worked to build new processes and/or enhance existing processes to be compliant with the standards. Analyzed data for audits and reviews to ensure that project produces the expected outcomes and evidence, failure to comply could result in substantial penalties, including potential fines of up to $1M per day. Coordinated project deliverables where dependencies exist across projects. • Participated in the Integrated Marketplace Program to transition the Regional Transmission Organization (RTO), from an Energy Imbalance Service (EIS) market to an Integrated Marketplace. Managed the project to update 50+ legacy applications’ code to support the Integrated Marketplace implementation. Provided weekly project updates to the Program Manager and management teams. Created status reports, documented and tracked risks, issues and action items. Delivered monthly presentations and written status reports to the membership committee. Coordinated the development of the testing approach from the test plans to the test execution.

Assist with delivery of class lesson and daily activities. Partner with other teachers on best practices. Observe students during Enrichment classes. Assist with technology issues.

Managed company-wide call center projects. Created and maintained communication plans and project schedules. Worked effectively with internal and external departments. Developed training materials.Implemented new Dashboard system across multiple Call Center channels to decrease the double-digit number of systems customer service representatives use to complete customer rate plan changes. Collaborated in the creation of computer based training and scheduling of customer service representatives off the phone to complete training. Conducted presentations and status reports for each call center channel owner and management teams. Planned and organized the three phase rollout migration plan across multiple call centers and states. Solicited, organized and trained onsite volunteers to support company-wide rollout plan. Staffed Corporate Command Center, conducted daily status calls with each call center, and functioned as frontline communication to IT department. Prioritized list of requested updates to new system.Met weekly with Prepay Director of Overseas and Domestic Call Centers to facilitate the smooth transition of scheduled projects by managing risks, issues and action items. Attended Call Center managers' meetings to discuss day-to-day operation issues to determine resolution or initiate a new project. Managed implementation of first project within first quarter of employment. Travelled to vendor call center and served on frontline to troubleshoot and perform system validation. Provided status report to Program Manager, project and management team. Managed multiple projects across all Call Center channels (Customer Service, Sales, Business, Financial Services, Tech Support).Awarded Project Manager of the Quarter for giving 110% to the Dashboard project.

Managed internal technology projects. Created, tracked and managed project schedules. Assembled project teams from internal departmental resources. Managed the integration of several domestic and international companies' email, human resources, payroll, and network systems into the Fidelity environment.Simultaneously managed projects and leveraged resources across multiple projects. Reported project health status to management council.Resolved issues with minimal escalation by leading weekly team meeting with technical leads and project team then providing status updates on weekly management calls. Formulated proper change control documentation, when necessary, and solicited appropriate approvals.Collaborated with sponsors, technical leads and team members to construct and track Microsoft Project plan including tasks, duration, milestones, etc.Assembled data from project initialization phase to document Project Definition Report (PDR) to identify project scope, team, communication plan, etc. and secured management approval prior to the start of each project.

Handled maintenance of legacy programs during conversion to new system. Managed scheduling on special project modules. Assisted in the conversion of data and interfacing of two systems.Led the programming efforts to map, convert and interface the financials of the university's legacy system into a new Oracle database system (Banner), working closely with the external vendor's functional and technical consultants. Mapped and interfaced legacy data into Oracle tables through the creation of SQL*Loader control files and SQL scripts.Orchestrated the planning and creation of the Finance module's project schedule, including determining tasks and subtasks, dependencies, begin and end dates, in conjunction with future modules' implementation and deadlines established by project manager.Devised a complex program of table links, to reproduce a legacy file that is exported to the State of Oklahoma's Finance department to write checks for the university. Designed and programmed an Oracle Form, connected to the Banner system's invoice form, to store data not provided by SCT.Worked closely with Finance department to create a number of stored Object Access views to allow the department to independently create their own MS Access reports and/or Excel spreadsheets. Collaborated with functional users to locate and correct ledger out-of-balances.Implemented Financial Aid module's SAP (Satisfactory Academic Progress) process, by coding the Financial Aid department's rules, which based on cumulative GPA and percentage of hours completed (relationship of hours passed and hours attempted), determine if a student is eligible for aid, on probation, or declined for state and/or federal aid. Ran the process on 75,000 students that were converted from the legacy system. Trained financial aid users and provided technical support for the new SAP system.Requested by clients and chosen by manager to attend SCT's Summit users-conference.

A Member of the Central and South West System); Served on projects creating batch and online programs to support electronic meter reading, customer information and other legacy systems. Devised and executed test plans. Created documentation for new systems and revised documentation for current systems.Repaired and redesigned rerouting system, after conducting need analysis with clients. Established a schedule of repairs and enhancements. Performed program changes and redesigned output from the system.Supported the Electronic Meter Reading (EMR) System, which included verifying the integrity of the data transferred between the mainframe and pc, to ensure customers were being billed correctly and timely.Increased the company's postal discount by 35% after analyzing the process of entering customer addresses. Developed training document and trained customer representatives, which improved accuracy and maximized the company's postal discount.Selected as an internal redeployment counselor during company reorganization. Assisted redeployed employees with resume preparation and internal/external career placement during their transition phase.Identified process to attain new connects in the company's three-state service territory and created Easytrieve report (House Bill 3059) to produce mandatory weekly report to the state of Louisiana.