• Steered budget allocation and media planning utilizing MediaTools, ensuring alignment with campaign goals and client objectives• Collaborated in crafting compelling charts and slides for client presentations, effectively communicating key insights and results• Developed a comprehensive understanding of various reports and team responsibilities to facilitate troubleshooting efforts• Deep understanding of local market planning, specifically local radio and Out-of-Home activations

•Accomplished a ten week media training program, tailored to drive awareness of the industry, and GroupM across multicultural talent•Formulated client briefs, paced media budgets, and researched investment strategies with a focus on Social and Programmatic•Collaborated in brainstorming sessions with team; analyzing data trends and producing insights for an array of clients•Engaged with GroupM’s Diversity and Leadership team through weekly workshops, lectures and career sessions

•Managed clerical, scheduling, billing, and balance record keeping day-to-day operations of a private dietitian’s office•Implemented Google Voice service to manage end-to-end communication, increasing efficiency and scheduling accessibility by 20% YoY•Operated EdgeMed Software to manage patient data and to bill patients health insurance companies, such as CarePlus, Aetna and Medicare

•Demonstrated proficiency in multitasking by maintaining and prioritizing numerous tasks without compromising quality of work or attention to detail in a fast-paced environment•Efficiently seated incoming guests to live poker games using Bravo system•Maintained a $85,000 chip and cash cart that players would buy-in out of

•Performed routine department tasks while demonstrating exceptional leadership qualities on a team of 20+ people•Responsible for issuing Player's Club cards to guests•Tracked promotion responses in the computer with CRM and point system

•Used a switchboard answering system, operated incoming calls that inquired about the availability of products, services or status of orders•Mentored, trained, and supervised new department employees on customer service strategies and techniques•Oversaw over 40 diverse company accounts whilst striving for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues