Marlene Fagan Email & Phone Number

A seasoned leader delivering exceptional ITO services:Service•Proven track record with IT, Best-in-class, Global Service Delivery•Potent mentorship skills. Fosters passion and excellence through an environment that encourages personal responsibility and partnering•Improve client loyalty & experience by developing meaningful relationships and delivering business value•Drives agile Service Delivery processes and creates a rhythm of regular process review and maturity growth in alignment with business needs and client affordability •Strategic influencer with superior reputation for bottom line focus. Able to achieve buy-in/consensus in matrix environments•Collaborates and ensures business value for both clients and service delivery•Ensures efficient, repeatable, measurable ITIL workflows that deliver customer service and meet or exceed client satisfaction •Keen focus on end-to-end performance using qualitative and quantitative inputs, outputs, outcomes, and end-to-end process measures•Able to balance short term needs with long term business goals and advise/provide strategic direction Issue Management•Proven facilitator in the resolution of complex business issues. •Thrives in a dynamic work environment. Able to prioritize and help the team to effectively manage a large number of important activities and initiatives•Proven CRM and negotiation skills •Strong problem solving skills to resolve complex issuesOther•A record of progressively increasing levels of responsibility and authority•Exceptional organization skills -Capgemini University Facilitator- Engagement Management and the application of our Global Best PracticesSpecialties: High Performance Team Leadership

Listed skills include Itil, It Service Management, Service Delivery, Sdlc, and 46 others.