Marlene Ferguson Email & Phone Number

Hartford, Connecticut, United States

Work closely with internal and external clients to understand and communicate business requirements in order to integrate client data into internal systems.Understand the data and business requirements for each of the client products, processes, and systems and communicate those needs to internal and external client's business and IT staff.Understand.

Consulted with up to 40 customers daily on life insurance products, annuities, and moreInvestigated client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelinesProvided a broad range of technical and operational support to clients and agentsCollaborated with multiple.

Performed 24/7 duties for the elderly which includes scheduled medication and appointmentsFollowed specific health protocols in order for the patient to be secured in their homePrepared for any medical emergencies that might arise (heart attacks, death, etc.)

Performed 50-100 call daily while provided sales management information by completing reportsDemonstrated automobiles by explaining characteristics, capabilities, warranties, and servicesExecuted sales by denying objections and negotiations for the price

Performed 50-100 call daily while provided sales management information by completing reportsDemonstrated automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.Closed sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining.

Demonstrated automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.Closed sales by overcoming objections; asking for sales; negotiating priceCompleted sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing collects payment; delivers.

Responsible includes follow up with doctors and hospital to make sure claim is summit with the right code.Approved payment and review claim accurately.Answered an average of 55 inbound calls daily read and answered emails from agents and agency staffing.Researched and re billing insurance denials, answering patient billing questions and eligibility.Strong.

Responsible includes reprising claim for Concentra, Procurator he Hartford and ASA account for workers compensation.Worked with multiple Responsibility includes follow up with doctors and hospital to make sure claim is summit with the right code.Approved payment and review claim accurately.Answered an average of 55 inbound calls daily read and answered.

Responsible included taking inbound and outbound calls to customers, typing, faxing, copying, cash transactions, inventories, excel, access, analyzed and resolved member complaints.Consulted with Manager and regarding customer concerns.Position required extensive data entry and frequently utilized outlook and the Internet as research tools; other projects.

Responsible included providing claim status answered all inbound calls and correspondence from Cigna Healthcare policyholders, employees, providers and facilities regarding benefits, coverage, payments, Verified membership status, eligibility, referral, authorization to providers and facilities.Performed100-150 call daily while maintaining superior quality.