Marlene Martin Email & Phone Number

Guanajuato, México

Querétaro Arteaga, México

Queretaro, Mexico

• Leader of customer service team, project coordinator & administrative coordinator (7 persons), reverse logistics, customer portals, purchasing, and CRM Sales Force Implementation.Demand Management, customers claims.
• I Reduce a 30% the customers complaints, increasing in a 10% the company NPS result developing a process re-engineering, automatizing those that have more impact in the business and the customers.
• I designed and implemented the internal structure for customer service team to CRM Sales Force implementation and adoption through a Front and Back-office model, reducing a 15% the transactional activities that did not.
• I developed a high-performance work team where their responsibilities were focused in their comparative advantaged through virtues and talents, contributing each one in a positive way in the business and their career.

Queretaro Arteaga, Mexico

• Customer service OEM & OES, packaging planning and logistics project coordinator supervisor (6 persons).Demand management, economic charges disputes, delivery ratings. Packaging administration, new projects and.
• Acknowledgement for the best supplier of the year for GM, FORD & FREIGHTLINER.
• I developed the control and management strategy for returnable & carton packaging, reducing the consumption in the plant in a 20%.
• I reduced the time for material creation set ups in SAP for each module and the approval levels from 10 days to 5 days, working as one team with all managers involved.
• I developed a multidisciplinary customer service team where the key accounts were assigned through their virtues and talents, achieving a service level of 99%.

Queretaro, Mexico

• Production Planning; demand management; domestics and international customer service.Outstanding achievement:
• I made possible the movement of 2 production lines from Santa Rosa facility to El Marques for GM and Ford products, covering the customer demand accordingly the dates agreed, creating and developing the production plan.

Queretaro, Mexico

• Raw material planning, shipments management domestics and exports, demand management, inventory coverage analysis for raw material and finished goods.Outstanding achievement:
• I eliminate the backlog for our T2 and T3 customers, stabilizing the customers’ requirements vs our production plan and capacity.

Queretaro, Mexico

• Raw Material, semi finished goods, finished goods and packaging inventory auditor; Materials pricing purchasing variance analysis, Warehouse materials handling audits, Legal destructions, Non quality costs Management.
• I reduced the non quality costs in 20% through de correct management of the product life cycle.
• Inventory accuracy 99%

Queretaro, Mexico

• Personel management and leadership, shipments administration, FEFO material management, claims and returns of material, scrap reduction, KPI´s management, inventory analysis, traceabilities and audits.Outstanding.
• I reduced the finished goods scrap in a 5% with a product reconditioning strategy.
• I reduced the annual turnover of operative Queretaro warehouse personnel in a 3%

Maestria En Admon De Negocios, Calidad Y Productividad

Licenciatura, Administracion, Alto Rendimiento Académico