Marlene Mckinney Email & Phone Number

Austin, Texas, United States

Leader of Partner Solutions Architects responsible for the accelerated technical transformation of AWS' strategic consulting and technology partners. Our team works with Amazon Partner Network (APN) partners to build solutions on AWS that automate the work both customer sand partners need to do to leverage AWS services. - Simplify the process of launching technologies that customers want to deploy in the cloud, while maintaining AWS best practices- Responsible for developing and executing successful GTM strategies for campaigns in close partnership with each APN partner that builds an automated solution on AWS- Drive executive relationships with strategic partners through alignment of key goals and objectives- Scaling the SA function, scaling existing AWS services, and delivering enablement to the broader field organization and technical community- Serve as the voice of the customer to influence product teams to assist in product evolution- Annual planning on goals and iterate on key business metrics to ensure we are evolving as the market demands

Texas, United States

Responsible for improving alignment with alliances to drive a tight coalition on sales, product, marketing and commercial. My role was central and pivotal to driving change and activating a proactive, purposeful, and predictable Go-to- Market across technical, product, sales, and marketing organization in an effort to grow Rackspace revenue through our most strategic partnerships.Responsibilities included: • Creating and cultivating a pipeline of opportunities working with RXT sellers and channel partners • Create and support creation of sales enablement• Support qualified opportunities throughout the sales cycle• Close opportunities and support the transition to onboarding and operations• Evaluate and establish co-selling agreements when possible• Establish and strengthen executive sales alignment by building joint strategic business plans with partners and programmatically drive towards key success metrics.• Participate and facilitate activities ranging from strategic go- to-market activities to managing quarterly business reviews.• Interact with the partner’s customer base to ensure they are successful using our services and are properly enabled to identify and qualify Rackspace opportunities.• Assist in the development and implementation of partner enablement activities, creating repeatable best practices and measurements of effectiveness.• Create regional field alignment between Racskpace Commercial and Enterprise sales teams and Alliance sales teams• Incorporate Tier 1 sales plays with Channel Partners• Drive co-sell motion via territory mapping• Conduct enablement of Alliance sellers (matrixed with Product)• Drive incremental pipeline and opportunities• Reduce direct churn rates to alliance partners• Work on complex problems of diverse scope where analysis of data requires evaluation of identifiable factors.

San Antonio, Texas

Responsible for managing and developing a workflow process for non-standard, large, complex pursuits requiring cross functional collaboration.• Serve as internal support for structuring profitable, non-standard deals while protecting the value and timeline to final signature• Serve as the single source of continuity from opportunity development through implementation to service delivery, allowing quota bearing reps the opportunity to increase time spent on core selling activities and expand their capacity for more opportunities.• Manage pursuits to add efficiency to the sales cycle. • Responsible for project managing the analysis, development and implementation of pursuit plans for non-standard, complex deals. • Translate business issues/ requirements, solution capabilities and value into a pursuit plan that includes customer call plans and a schedule to achieve desired pursuit goals. • Influence an extended pursuit team made up of sales, finance, legal, proposal manager, sales ops specialist, solution engineers and others. Serve as an escalation for sales representatives, providing strategic guidance, resolve issues and remove roadblocks in the sales process. • Management of contract negotiation process for complex deals that require custom contract changes including developing negotiation strategy on key commercial and legal terms. • Oversee approvals for one-offs to the support model. • Leverage knowledge management resources and coordinate the integration of subject matter experts, functional leaders as well as competitive intelligence data to ensure that technical, management, price, and past performance/ pattern recognition approaches are developed from sales experience gained through wins and losses.• Work on complex problems of diverse scope where analysis of data requires evaluation of identifiable factors.

Austin, Texas Area

Enterprise Account Manager -My role was to create a seamless connection between my customer and Rackspace. My portfolio consisted of Fortune 1000 customers with annual commitments of $15M. This included all day to day operations of the customer's environment, planning and executing of new product initiatives, providing capacity planning and recommendations and serving the customer with exemplary support standards. Key Responsibilities: - Operations Management- managed via phone, email, video chat and ticketing system. - 24/7 escalation -I served as primary point of contact during all scheduled maintenances, emergencies and deployments.- Worked with Procurement Teams for timely payment/processing and budget adherence- Negotiated existing contracts and renewals- Executed Monthly/Quarterly Business Reviews- Established and maintained customer run-books to improve quality service- Created a strong network of internal teams to execute on day to day operations, new environment launches and routine/emergency maintenance windows- Managed all projects for active and upcoming deployments- Capacity planning and proactive recommendations for future growth.

Austin, Texas Area

As a Fanatical Support Manager at Rackspace, I lead a team of Support Managers and Technical Engineers with an extensive portfolio of Fortune 1000 accounts with annual revenue commitments over $30M. Key Responsibilities: -Direct the daily operations of all technical support functions including new project implementation and deployment for our global customers.-Define and manage the workload for my team by providing administration and support for our training, new product initiatives, key performance indicator attainment and overall sustainability within the market.- Streamline and implement effective support initiatives to enhance communication of issues, establish efficient escalation procedures, and improve response times.- Collaborate with IT Service Delivery teams to support successful transition to global systems for our customers.- Lead monthly “all hands” for ATX Support segment where we identify top performers, execution of global initiatives and KPI metrics. - Engage cross-functionally with our technical and operational leadership teams to fulfill projects end-to-end- Escalation Management – own incident from start to finish with emphasis of severity level responsiveness, root cause analysis and resolution.

Austin, Texas Area

★ SPECIFIC ROLE:General Manager of Sales & Operations at Bank of America in Central Texas.★ ABOUT BANK OF AMERICA:Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company serves approximately $56 million U.S. consumer and small business relationships. It is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading. ★ SPECIALTIES:Financial Services, Banking, Commercial & Residential Mortgages, Wealth Management, Relationship Management.★ HIGHLIGHTS:My role as the branch operations leader included consistently exceeding sales expectations and providing an exceptional level of customer service. With my leadership model, the banking center was countlessly recognized for exceeding expectations in customer service and building a strong foundation with our new clients. These achievements were accomplished by working directly with each associate through targeted coaching and progressive timelines. This allowed each team member to develop cross-selling skills and contribute to our ongoing mission to be recognized as the best in the business. ★ RESULTS ACHIEVED:● Two time recipient of the Bank of America "Award of Excellence".● Highest revenue growth in the country as of Q1 2014.

Bachelor Of Science (B.S.), Business Administration And Management, General

Bachelor'S Degree