Experienced training professional with over 15 years of instructional design and workplace learning implementation. I managed a full-service training department while conducting training audits with department heads. I have supported three LMS systems (Cornerstone on Demand, SABA (Le@rn), and SYSCOM. Designed, developed and implemented performance improvement programs for companies in the financial services and consumer electronics industries. Led the HR change management plan that prepared 900-plus bank emloyees for an IPO in 2003. Provided internal consultation to senior executives about next level sales and customer service competencies for retail sales representatives. Excellent communicator who can build rapport and work effectively with all levels of employees.Specialties: A.D.D.I.E., Project Management, Group Facilitation, Leadership and Succession Planning, E-Learning, Organizational Effectiveness, Budgeting,Team Building, Vendor Management