• Implementation of sales and marketing programs to increase market penetration.• Provide efforts to ensure sales volume and revenue/profits targets are met or exceeded. • Support in supervising sales staff as necessary to ensure business growth (profits, revenues and transactions) by executing the aforementioned development programs. • Coordination of requests related to agent and sales staff equipment and tools; agent’s legal and marketing material, according to the company sales & marketing needs. • Preparation and distribution of monthly sales and commissions reports. • Assist in the implementation of Compliance Programs according to company’s policies and procedures.

Manage a remote team of 34 employees and 4 on-site. Monitor staff to provide timely and accurate information to customers. Oversee how transactions are processed according to the company’s policies, procedures and federal laws. Address daily communication with worldwide correspondents. Achievements:• Improved customer satisfaction by redesigning the cancellation process, reduced from 1-2 days to less than 3 hours. • Redistribution of inbound calls, decreasing response time from 4min to 46 seconds.• Developed the Customer Service Guide, a comprehensive training manual.• Created and implemented a process to monitor and return missed calls.• Implemented a biweekly training program for CSR related to core processes.• Positive feedback was provided by agents after the first 3 months in the position.

Responsibilities included manage a staff of sales representatives in the main store, training, managing employee performance, conduct team meetings, create and implement work schedules, prepare weekly reports, design and implement promotions and ensure the store clean/up to date and fully merchandised. Managed the delivery and implementation to improve the customer experience, expand product offerings, increase revenue and decrease costs.

• Implemented marketing initiatives, campaigns and strategies to promote products and brand name recognition to potential customers.• Analyzed competition to evaluate market penetration.• Designed and directed all promotional operations for the launch of new products (internal/external) in press releases, client presentations, advertisements, and the utilization of multi-media venues to maximize local PR opportunities.• Managed and monitored the marketing budget.• Assisted marketing regional manager and sales teams to identify and resolve conflict to maintain customer satisfaction.• Organized events to represent the company in exhibitions, trade shows and conferences.• Supported the managerial staff in the development of presentations, briefing materials, and the subsidiary’s monthly financial and sales executive summary report.

Conducted market research for clients, proposed actions to adjust to market trends and attract more buyers. Contributed to the development of digital media, newsletter and project’s portfolio. Implemented and facilitated various marketing tools, to establish successful product marketing. Also, served as office manager, developed new client record management; and recruited and trained new staff.

• Evaluated market trends and conducted market research – Incorporated results to create company strategy to enter new markets.• Gathered and developed specific information packages for potential investors.• Identified and developed specific investment opportunities for clients.• Provided continual follow-up with investors to facilitate their investment, while identifying and resolving any outstanding issues in their investment.• Formulated research documentation and studies on social, political and economic trends of the DR.• Carried out all research and analysis required to prepare sector and investment project specific information.

• Supervised and coordinated a multifunctional team with over 8 members to promote the Dominican Republic as an ideal location for Foreign Direct Investment (FDI).• Investigated statistics and other relevant information regarding FDI.• Provided consultation through all phases of a company's operations, in the process of establishing or relocating their business to the Dominican market.• Organized and coordinated international events.• Prepared, organized and executed policies, guidelines and procedures of the department.• Contributed to the development, implementation, and monitoring of the department’s budget.• Promoted from Investment Promotion Specialist to Coordinator, due to successes achieved through hard work and dedication.

• Developed qualified leads portfolio (pipeline) based on research.• Worked with the development of Request for Proposals (RFP).• Conducted and evaluated market analysis to determine customer needs, sales potential and development of campaigns to optimize corporate policies of the target.• Supervised the creation, design and updating of the website.• Reported weekly on activities and progress to the General Manager in Wisconsin.