Selected for this highly competitive honor awarded to high-potential leaders committed to driving diversity in finance. Developed financial acumen through specialized workshops, mentorship, and exposure to senior executives in the industry.Enhanced expertise in investment strategy, asset management, and financial analysis through a rigorous curriculum focused on leadership, ethics, and navigating complex financial systems.Collaborated with a network of finance professionals to address critical issues in diversity and inclusion within finance.

Strategy Consultant Intern for the Investment Diversity Advisory Council, Indus Growth Fund, Mayo Center for Asset Management, National Association of Investment Companies, and the University of Virginia.• IDAC: Led strategic planning for a DEI global summit and implemented tracking systems to measure program effectiveness• Indus: Directed program delivery and performance tracking, ensuring alignment with stakeholders and strategic goals• Mayo: Conducted analyses to refine leadership training programs; improved stakeholder alignment using data-driven insights• NAIC: Supported leadership workshops with industry leaders focused on instructional strategies and measurable outcomes• UVA: Identified trends in education and technology, creating tools and case studies to support learning objectives

Paradigm Changers Program participant to augment financial analysis, deal structuring, and investment evaluation skills

Deafness and Migration Fulbright.Conducted groundbreaking research on Italy's deaf immigrant population, applying a multidisciplinary approach.Forged partnerships with Fulbright Commissions, deaf institutions, & immigration centers; Led workshops; Managed budget.Executed surveys employing advanced statistical analysis via Stata, yielding actionable community integration strategies.Presented findings to international policymakers & immigration hub leaders in Belgium, Brussels, & Warsaw, shaping policy.

Course Name - SOC 105VP: Contested Markets in the Brazilian Amazon Rainforest

Consulted some of the largest multinational companies in streamlining their HCM processes by integrating ADP’s flexible cloud based technology. Assessed client needs, channeling deep domain knowledge to orchestrate transformative payroll strategies and projects.Designed cost control & auditing reports with real-time analytics; Reduced expenses & improved compliance by up to 15%, enhancing customer service and operational efficiency.Analyzed & optimized international tax compliance; Enhanced customer satisfaction by redesigning payroll processes, cutting processing time by 6-10%.Facilitated financial presentations; Advised executives on compliance & risk; Collaborated with internal teams to optimize service delivery and ensure customer-centric outcomes; Negotiated contracts with ~90% success rate.Promoted to internal consultant; Led workshops on Brazilian payroll regulations, advancing team expertise and improving customer engagement and support, applying communication strategies for high-stakes and sensitive situations.Specialties:Human Capital Management, Global Payroll, Global Benefits, Screening and Selection Services, Payroll and Tax Services, Retirement, Talent Management, Tax and Compliance, Benefits Administration, Payment Solutions, Global Time and Attendance

A nonprofit dedicated to improving health, education, and food security in impoverished Latin American communities.Launched market research & go-to-market strategy; Elevated sales by 30%; Managed budget and tracked revenue generation, focusing on enhancing customer experience and community relations.Spearheaded competitor analysis and fundraising campaigns, developing strategic partnerships to directly expand donor base.Enhanced community programs; Monitored service quality and customer satisfaction; Facilitated professional development workshops to ensure effective program delivery and customer support.

Founded and developed a bilingual department across eight centers, overseeing the company's expansion into Puerto Rico.Directed competitive analysis for Spanish-language services; Scaled department from 5 to 110 direct and indirect reports; Implemented HR and hiring policies to ensure exceptional customer service and experience.Executed corporate strategy; Oversaw curriculum design and training and development to align with customer needs and expectations using design thinking and systems thinking methodologies.Championed new operating procedures, increasing captioning accuracy to 98%, surpassing the 96% English benchmark, and improving customer satisfaction and service quality.Developed and implemented performance metrics to augment customer satisfaction, agent efficiency, and service accuracy.

Trilingual Interpreter (American Sign Language - English - Spanish) for community events, including religious and theatrical performances

Oversaw the supervision and rehabilitation of incarcerated youth, focusing on the development of healthy coping mechanisms.Supervised and rehabilitated incarcerated youth using risk assessment, crisis mediation, and conflict resolution techniques; Tutored youth academically; Facilitated group sessions; Collaborated with psychologists, educators, and unit supervisors.

Spearheaded expert support for QuickBooks Payroll, ensuring compliance with tax laws and addressing complex software issues.Delivered high-quality customer service by resolving complex payroll and tax issues through collaboration with internal departments and tax agencies; Enhanced knowledge base to support customer support teams and enhance service delivery.

Delivered tailored insurance solutions, optimizing policy benefits to meet client needs and ensuring regulatory compliance.Ranked #2 Top Selling Agent for the Southwest Region; Generated $600,000+ in new yearly revenue by increasing policy retention through personalized service, proactive communication, and effective relationship management.

Planned and executed social and corporate events, specializing in meeting retreats for universities and corporate clients.Secured $1.2+ million in annual revenue by expanding client base through strategic acquisition and retention; Coordinated end-to-end event management to ensure high-quality service delivery and client satisfaction.Promoted from Event Coordinator position.