Marley Mollison Email & Phone Number

Assistant ManagerSymcor2008 – 2016I served as assistant manager of multiple divisions over the years including Document Input / Output (2013 – 2017), Sundry (2011 – 2013), Document Input/Output and Document Management (2010 – 2011) and Proof, (2008 – 2010). I supervised 58 staff member, assisted with the consolidation of two sites, and worked collaboratively to increase overall employee morale and ensure Symcor met established targets.Select projects and accomplishments include:➞ I improved client satisfaction by dealing with concerns in a professional and timely manner and conducting investigations while providing ongoing feedback➞ To increase employee satisfaction, I created and promoted job sharing opportunities by communicating across departments➞ I drafted, edited and delivered annual performance reviews and evaluations for my direct reports; I also implemented appropriate disciplinary action when necessary➞ Striving always for excellence, I planned, developed and implemented business and individual staff goals, setting reasonable but ambitious targets and following up to ensure they were met➞ In addition, I employed problem-solving and conflict resolution skills and worked in conjunction with management team to resolve employee concerns in a prompt and professional manner

In this role, I oversaw employee performance including drafting schedules, motivating and encouraging employees, and completing performance evaluations. I also managed and monitored departmental budgets and the day-to-day operations of the department by reviewing workflow and making recommendations to streamline processes.Specific projects and accomplishments include:➞ Through improved employee performance and efficiency, I reduced the number of employees in department from 20 to down to 7➞ I worked alongside the management team to train staff and developed a comprehensive staff training manual for new employees➞ Additionally, I applied CPA guidelines to effectively resolve issues with internal and external clients

I was promoted to the Capture Operator position in recognition of my versatility, exceptional data entry skills and the capacity to work effectively with people internal and external to organization. I was also commended for above-average performance, and the ability to resolve challenging problems. Specific projects and accomplishments in this role include:➞ I liaised with departments across the organization to ensure appropriate work was received. I also followed up on cheques to be processed and corrected errors when necessary.➞ To train new and existing staff for various positions within the department and for vacation coverage and re-assignments, I applied leadership, presentation and coaching skills.➞ I displayed enthusiasm and commitment to the organization by volunteering to work extra shifts, often including double shifts, as work requirements demanded.➞ In addition, I also gathered employee data entry speed and accuracy rates and tabulated the results, then presented findings to the management team.

As a highly effective and efficient data entry operator, I was frequently assigned and re-assigned to departments experiencing backlog, where I worked alongside others to meet established targets and goals. I also exercised flexibility when serving as support for front desk and reception. I maintained and updated records, investigated missing account and client information, prepared packages for dispatch, and prepared sales drafts and remittance cheques.

Human Resources Management And Services

Activities and Societies: I completed the first year of the program, with coursework including Training & Development, Employee Relations.

Ontario Secondary School Diploma, 12