- Committed to providing clients with a superior level of customer service - Work with the very best suppliers - Specialize in creating unique solutions to meet customer needs - Run exceptional operational systems to ensure that our clientele’s needs are always met - Operate on the notion of keeping promises, seeking understanding, being compassionate and telling the truthSpecialties:Universal Links’ proven success with promotional campaigns has won us both the respect of our satisfied customers as well as industry kudos. Last year, we were awarded two Promotional Product Professionals of Canada's Image Awards for our creative, far-reaching promotional campaigns.

• Utilized sales reports to analyze and plan for business opportunities• Informed staff of product performance and purchasing patterns in store• Communicated bi-yearly sales plans to 1 direct report• Utilized best clientelling practices to ensure client retention and loyalty• Resolved escalated customer service issues• Facilitated product training sessions to ensure staff are knowledgeable and prepared for new launches• Reported to store director

Responsible for managing a team of 30 direct reports at the 2nd highest traffic Tiffany & Co. retail location in North America.• Key contact in resolving escalated customer service issues• Delivered coaching and targeted feedback to sales staff • Worked to identify growth opportunities and implement development plans for staff• Communicated monthly, quarterly, and annual sales plans to employees• Responsible for managing and submitting bi-weekly payroll • Created monthly schedule for approximately 30 direct reports• Kept abreast of industry trends and techniques to ensure that staff were educated and informed• Informed staff of product performance and purchasing patterns in store• Ran and Analyzed reports using J.D. Edwards reporting software• Reported to store director and sales manager

One of a two-person team of industry experts responsible for selling and training owners/users of Gemvision Software, an award-winning program designed specifically for the jewelry industry that includes Computer Aided Design (CAD) and Computer Aided Manufacturing (CAM) solutions that enhance creativity and maximize productivity. - Develop and facilitate training programs for Gemvision Matrix and 3-D Jewelry Design/Modeling software- Research and implement new training techniques- Attend industry trade shows as a representative of GV Design Canada Inc.

On-site gemologist responsible for the grading, sorting, and sales of loose diamonds to and from vendors and clients. - Use GIA and industry approved standards to grade and measure loose diamonds - Account Manager responsible for servicing a select group of independent and national jewelry chain retailers and manufacturers across Canada

Part of a team of industry experts contracted to buy, sell, and appraise gold jewelry at private events hosted in the Metro GTA.- Appraise and test for gold karat weight using scratch/acid test- Purchase gold and complete transaction on-site- Solely responsible for generating follow-up business by referrals and word-of-mouth

Member of a three-person team responsible for designing, developing, and implementing multi-media product, sales and systems training for Tiffany employees - Lead product knowledge and training programs to current, new, and seasonal Tiffany employees within the United States and abroad- Research and develop new training tools and programs that incorporate product knowledge, strategic selling techniques, and systems training to increase sales