 Support three residence buildings with a student population of over 900 Supervise a student-staff team of 20 Advise students on high level and critical mental health, academic and personal supports one-on-one Hold meetings for educational, behavioural and conduct related concerns with students one-on-one Collaborate with other campus partners: Counselling Services, SVPRO, Equity Office and more Work with Occupancy and Marketing to create social media campaigns  Work closely with Case Support Coordinators to discuss case management and next steps Assist in the creation and implementation of training for over 100+ student-staff Assist in hiring and interviewing of 100+ student-staff  Budget management  Support COVID-19 response in residence and related conduct  Support the Don Development portfolio Participate in the on-call rotation and initiate protocol as needed Provide feedback to student-staff and on programs

▪ Successfully moderated online classes ▪ Setup and meet with professors to support online class needs or requirements ▪ Provide live technical support during online classes

▪ Supervise a team of 12 student-staff▪ Assessed and evaluated staff and programs ▪ Oversaw student-staff budgets▪ Supported a residence building of over 1,400 students▪ Address and mediated concerns through emails, meetings and other communications▪ Assisted in the creation and of training for over 120 student-staff in fall term ▪ Provide support to incoming and returning students in person, via email, and phone ▪ Developed online training sessions for spring term student-staff training▪ Created and presented monthly unique workshops and sessions for professional development. Including booking rooms and scheduling meetings▪ Conducted research to evaluate workshops and generated reports for future changes▪ Advised student-staff and students on next steps, actions or tasks for their success▪ Held meetings for educational, behavioural, and conduct related is concerns with students▪ Collaborated with faculties and other stakeholders to provide resources to students

▪ Draft procedures and policies in accordance with the Ontario Energy Board standards ▪ Provide amendments and recommendations to the Vice President of IT ▪ Work collaboratively with IT support personnel on the procedures and policies

▪ Plan basketball skill development drills and programming to engage kids age 4-13 ▪ Communicate with parents ▪ Event Planning and Budgeting ▪ Create student club’s engagement opportunities ▪ Organize and create specialty program paperwork and procedures

▪ Provide support to incoming and returning students ▪ Initiate and coordinate programming events for residents ▪ Created engaging posters, flyers, and social media posts to promote events▪ Created campus wide events to engage students ▪ Advertising and Marketing events in residence, on campus and in the greater community ▪ Successfully build relationships with students, peers and University staff ▪ Uphold Residence Life Community Standards required by York University ▪ Communicate concerns with Residence Life Coordinator and Campus Security ▪ Mediate student and team conflicts to ensure healthy building community ▪ Analyze problems and or conditions and provide decisions or recommendations to students, faculty and authorities ▪ Recipient of Teammate of the Year Award (2018) Residence Life Service Award (2018)

Residence Head Porter at York University (September 2014 – January 2017) ▪ Supervised and created team building for 11 student-staff ▪ Chaired and coordinated monthly meetings ▪ Ensured all guest sign in policies are followed and implemented by the Porter Team▪ Communicated with Campus Security staff and Dons▪ Scheduled work shifts for Porter Team▪ Recipient of Outstanding Contribution to Residence Life Award (2016)

▪ Trained new employees▪ Oversaw all promotional and marketing campaigns ▪ Utilized exceptional customer service and product knowledge▪ Multi-tasked in a fast-paced work environment▪ Initiated and maintained an inventory of supplies