Oversee Service Department including a Service Lane Manager, 4 Service Advisors and 14 Technicians.* Maintain group average customer satisfaction ratings* Control Warranty levels* Average Service Labor Gross of $115,000 per month.* Developed innovative advertising thru the internet and bulk e-mail blasts.* Conduct weekly meetings with advisors and technicians.* Developed a 12 step service drive process for advisors to better serve customers and give advisors better direction.* Reconstructed service menus to better assist service advisors to sell services needed.

Oversee Service Department to include 4 Service Advisors and 12 Technicians.* Maintain group average customer satisfaction levels.* Controlled Warranty levels and expense control.* Average Service Labor Gross of $125,000 per month.* Developed Service Department policies and procedures to ensure positive growth within the department.* Conducted weekly meetings with Advisors and Technicians to train and assure they were full aware of the dealerships goals.

Manage Fixed Operations which included over 70 employees within Service, Parts and Body Shop with an annual Sales Revenue of over $7.5 Million.* Responsible for instituting Ford Motor Company's Quick Lane Tire & Auto Center which is projected to increase monthly Sales Gross by $35,000 with marketing to all Makes & Models.* 2009 Presidents Award for CSI.* Maintained and managed an advertising budget of over $10,000 per month which included direct mail, internet and TV.* Lowered expense structure to match the down turn in economy which improved Net year over year in excess of $40,000.* Trained and motivated employees through biweekly team meeting and also one on one sessions.* Managed warranty expense which included daily Repair Order Review with results of no factory involvement.

Worked with upper management to lower expense structure which resulted in an increase of Net Profit by over $70,000 per month.* Managed on of Ford's largest Service Departments to include; 54 Technicians and 13 Service Advisors.* Maintained group level customer satisfaction ratings.* Total labor sales of over $500,000 per month while controlling warranty and expense structure.

* Promoted to Parts and Service Director in 1995.* Oversee all three departments with a total of 45 employees. * Conducted bi-weekly meetings with entire staff to train and further their involvement with the Company's goals.