I possess extensive experience in business development and e-commerce, with a special focus on shaping unique customer experiences that create loyalty over time. My career has spanned strategic and operational work across several fields, including transport, retail, telecommunications, and the public sector. I have distinguished myself through my efforts in areas such as digital innovation, product development, organization, and optimization of sales strategies. I have proven my ability to open new digital markets, achieve significant increases in sales, and roll out new digital initiatives. Additionally, my skills include negotiations, contract signings, refining sales procedures, and enhancing both customer experiences and loyalty.