• Supervise and manage staff, including hiring, training, scheduling, and performance evaluation• Oversee daily operations of the practice, including managing patient flow, scheduling appointments, and managing inventory• Develop and implement policies and procedures to ensure efficient and effective practice operations• Manage financial aspects of the practice, including budgeting, billing, and accounts receivable• Ensure compliance with all regulatory requirements and standard regulations• Develop and maintain positive relationships with patients, staff, and vendors• Improve patient satisfaction by implementing quality improvement initiatives and addressing patient concerns• Coordinate with physicians and other healthcare providers to ensure the highest level of patient care• Responsible for the maintenance and up keeping of the building and grounds• Manage and maintain all practice records and reports• Keep up-to-date with the latest trends and developments in healthcare administration

• Handling of 3 specialist's accounts and billing. • Managed and oversee all administrative tasks. • Manage financial aspects. • Manage all credit control and billing aspects for the 3 specialists.• Handling of all complexed queries• Interact with patients and medical aids on a daily basis.• Address patient complaints in a compassionate and timely fashion.• Full debtors and credit control function – 3 books of R1 mil + each• Handle all legal matters for e.g. handling bad debts to legal entities for the practices• All billing for practice.• All authorisations and pre- auths at the medical aids

This was our own private practice and I helped setting it up and running the practice while working at Curo Health. I di all the admin and billing after hours, eventually the practice got too busy and we handed the accounts part to Pracbill – that is the reason while it overlaps with my time at Curo Health• Manage practice and all financial aspects. • Oversee daily practice operations, including appointment scheduling, billing procedures, debt collections, cleaning, security, and occupational health and safety.• Manage patient records and IT system.• Evaluates appointment procedures and patient services.• Address patient complaints in a compassionate and timely fashion.• Full credit control function – Book R1 mil.• Handle all legal matters in practice.

Client Liaison: Ensure that the service level requirements (as per contracts) for each individual client are adhered to and that the turnaround times as agreed with clients are adhered to Keep clients informed with regards to zones that are being serviced, as well as other pertinent information Resolve service level agreements issues and other queries from clients Implementing new protocols and procedures for the company and seeing implementation through Handling the most complex customer complaints and enquiries.  Working closely with companies while busy integrating with CURO internal systems. Responsible for 5 integrations with Insurance companies. Responsible for all communication and building strong relationships with all stakeholders.Manage Feedback Team and the Operations Team:  Manage workflow to ensure co-ordinated service to all clients – from data-capturing, through servicing by relevant healthcare professionals to final feedback to the client. Ensure that the team members follow appropriate etiquette when communicating with clients. Ensure that proper and correct feedback is always given to our customers (insurance companies).  Make sure TAT of the emails is less than 4 hours Daily and Monthly stats for the teams - KPI’s and for salarieslerk’s actions, workflow and statistics. Coaching, motivating and retraining staff and coordinating bonus, rewards and incentive schemes.Manage Call Centre (outbound):  Solving problems in the call centre at all levels and stages Manage workflow to ensure co-ordinated service to all clients – from data-capturing, through servicing by relevant healthcare professionals to final feedback to the client. Ensure that office staff follows appropriate etiquette when communicating with clients. Ensure that quality forms are submitted to clients. Responsible for all training sessions with staff including all presentations.

Ensure that the service level requirements (as per contracts) for each individual client are adhered to and that the turnaround times as agreed with clients are adhered to Keep clients informed with regards to zones that are being serviced, as well as other pertinent information Resolve service level agreements and other queries from clients Implementing new protocols and procedures Ensure client information is updated Handling the most complex customer complaints and inquiries.  Solving problems that may occur with the day to day running of the support center and client or doctor complaints at all levels and stages Daily and Monthly stats for the teams - KPI’s and for salaries. Weekly Performance Report to Ops Manager  Training of all new staff and accessing them

Manage Feedback Team and the Operations Team:  Solving problems that may occur with the day to day running of the feedback team at all levels and stages Manage workflow to ensure co-ordinated service to all clients – from data-capturing, through servicing by relevant healthcare professionals to final feedback to the client. Ensure that the team members follow appropriate etiquette when communicating with clients. Ensure that the quality control is of a high standard of the documentation that is submitted to clients. Ensuring that all underwriting requirements are submitted within the agreed timeframe. Ensure that proper and correct feedback is given at all times to our customers (insurance companies).  Make sure the TAT of the emails is less than 4 hours and that the reply ratio stays under 2replies per ticket. Manage the Travel Dr. Department and make sure all processes and protocols are in place and properly followed.  Training of all new staff and accessing them.Availability of nurses:  Always ensure that there is enough availability available and that the availability is correct on all systems to optimise bookings for the outbound call centre.  Report any repetitive behaviour from nurses to the Nurses manager regarding availability.  Ensure that all nurses are on route and that daily logistics run smooth (with nurses and doctors on the road) Manage Call Centre (outbound):  Solving problems in the call centre at all levels and stages Manage work flow to ensure co-ordinated service to all clients – from data capturing, through servicing by relevant healthcare professionals to final feedback to the client. Ensure that office staff follows appropriate etiquette when communicating with clients. Ensure that quality forms are submitted to clients. Responsible for all training sessions with staff including all presentations.

 Daily and General Feedback to all insurance companies Daily transactions input of new clients Daily liaison with nurses on the road to get to clients Weekly Invoicing  Weekly statistics Liaise with all labs Making of appointments with clients Liaise with all clients Problem-solving between insurance companies, clients, and nurses All other call center duties

 Oversee a complete practice. 3 Staff Members under me. All financial aspects of the practice : Daily transactions input. Daily banking – the internet. Daily receipting. Day End.  Month End. Creditors functions. Full credit control function – Book only R1 mil. Ordering van all stock – Medical and any other stock as needed. Human Resource functions.  Typing of reports. Organizing of congresses in South Africa and overbroad. Liaise with clients. All other PA duties to Dr. Nel. Liaise with attorneys – all handed over accounts. Handled all legal matters in practice.

 Personal Advisor and Analyst to CEO Full functional management and operations of division as pertains Retail and Sales, Delivery,  Continual evaluations of management and operational processes, recommendations, and implementation of corrective procedures and policies.  Creation, review, and evaluation of marketing strategies and required performance to achieve market growth and objective targets.  Evaluate, determine and review financial requirements, performance, and budget compliance.  Review and approved Financial System changes and developed detailed specifications for implementation. Ensured current and accurate Financial System documentation, system training, and materials. Training of staff in various issues as related to management procedures and operational running requirements.  Customer Focus: Liaison to clients and meeting the expectations and requirements of customers. Interpretation, implementation, and enforcement of company policies and procedures. Recommends or initiates personnel actions such as hiring, promotions, and transfers, discharges, and disciplinary measures, train new and current employees.  Supervision and coordination of activities of the staff, recommending measures to improve performance and increase efficiency. All Financial Planning, Administrative and Human Resources duties for Intralog Inc – Engineering Company. Design company procedures and policies. Set up operational and control procedures for a spares department Costing and budgeting for the technical and operations department. Liaise, order, and shipment of parts with overseas suppliers. Implement an HR department. Redesign company structure for effective manpower utilization and cost affectivity Investigate and report on negligence and accidental damages. Generation and Implementation of budget system for company. Review budget control and evaluation

• Manage all debtors of the hospital• Creditors• Reception duties• Admissions• Client complaints• Credit control and billing• Interact with patients

• Study for 4 Year Diploma in nursing• All Nursing responsibilities