Marllon Eufrasio Braga Email & Phone Number

Canterbury & West Coast, New Zealand

Designing, implementing, maintaining, migrating, and upgrading IT systems both on-premises and in the cloud, including the management of Windows Server environments. Supporting and updating Windows and SQL Servers, to ensure optimal performance and reliability. Troubleshooting and resolving technical issues, while developing and enforcing security protocols to ensure system integrity, efficiency, and optimal performance.Working with end-users to provide technical support and training, and assessing new technologies for compatibility with existing systems.Core Competencies:• Vulnerability Management: Managing vulnerabilities across end-user computers, servers, and firewalls through a comprehensive patch management service.• Enterprise Server & SAN Deployment: Deploying and managing enterprise servers and SANs from leading vendors like HP and Dell, including experience with virtualization and server clusters (Hyper-V, VMware).• Networking Protocols: Deep understanding of standard networking protocols, including TCP/IP, IP addressing, subnetting, NAT, QoS, IPSec, SSL, FTP, SMTP, HTTP/HTTPS, DNS, DHCP, and ICMP.• Cloud Computing: Deployment, management, and auditing of cloud-based systems following best practices in cloud security.• System Monitoring: Monitoring IT systems to ensure reliable and efficient operation, focusing on minimizing downtime and optimizing performance.• Documentation: Creating and maintaining comprehensive documentation, ensuring accurate records for all IT processes and systems.• M365 Backup & Protection: Implement multi-layered M365 backup and protection strategies using SaaS solutions.• M365 Services: Implementation and migration of M365 services, ensuring smooth transitions and continuity.• EUC & Device Management: End-user computing and device management, enhancing user experience and security.• Team Collaboration & Mentorship: Mentoring team members and fostering a collaborative environment.

Canterbury & West Coast, New Zealand

Receive and unpack incoming products, assemble and pack outgoing orders, and send them out, check the quantity and quality of products coming in, and going out to ensure they are the correct amount of the correct products with no damage. Do deliveries and keep showroom and warehouse organized.Main duties:• Order fulfillment including: - Inspecting and wrapping products before shipment - Deliveries to Christchurch customers and to shipping supplier• Products transfer between warehouse and showroom• Keep showroom, warehouse, and vehicle tidy and clean.• Furniture repair and refinishing• Inventory control and management • Consignment management, categorization, and racking• Report products damages• Process Improvement• Stock specification development

Belo Horizonte Area, Brazil

I worked focused on implementing IT projects in coordination with vendors and the internal development team, integrating complex architectures, involving multiple vendors, technologies and a challenging timescale. Working alongside the Help Desk, Network, Security and Development teams to make sure that all the operational and project tasks are accomplished properly and in compliance with High Availability, Disaster Recovery, Business Continuity, and an extra layer of security to the business. Performing daily operational tasks such as deploying and maintaining servers’ hardware and Microsoft Operational Systems and services like Active Directory, DNS, DHCP, IIS, SQL Server and File Server as well as VMware, Hyper-V, Load Balancing, Veeam, and SCCM. Monitoring infrastructure status and performance as well as performing risk assessments and implementing security policies.Main projects:●Moving servers from an on-premises to an external Data Center,●Deployment of Symantec Endpoint Protection,●Deployment Internet Banking,●Deployment of Hyper-V on VXRail,●Deployment of F5 BIG IP Load Traffic Manager,●Migration from Citrix Netscaler ADC to F5 BIG IP LTM,●Deployment of Azure Active Directory,●Deployment of Nutanix Cluster with Metro Availability,●Deployment of ADIQ-Payment Solutions,●Deployment of IBM Sterling Connect Direct,●Veeam Backup and Replication,

Belo Horizonte Area, Brazil

At FIDENS Engenharia, I worked on administering Windows Servers, SQL Servers, and SAP Servers. I also established, operated, and maintained local and wide area networks, Windows servers networks, server hardware, server software, security procedures, and related network equipment. I also configured and maintained intranet Websites and web servers and monitored network connectivity, security, and performance.The following were my main duties:●Maintaining, troubleshooting and administering SAP ECC6 with EHP5 with SQL Server,●Administering Windows servers networks, computer workstations, and connections to the Internet,●Analyzing network infrastructure demands and proposing adhering solutions that match best practices,●Evaluate and install server hardware and server operating system and software,●Implementing Microsoft TMG2010 as Proxy, Firewall, and VPN Server,●Performing access control and auditing the use of computer networks and SAP system,●Providing problem-solving services to network servers and LAN/WAN connectivity,●Performing data backups and security controls based on good practices,●Controlling and monitoring e-mail use with McAfee Email Gateway, Web navigation with Webspy,●Maintaining services like DNS, DHCP, Active Directory, antivirus McAfee,●Servers consolidation and virtualization with VMware ESXi.

Belo Horizonte E Região, Brasil

As a Senior Support Analyst at Cimentos LIZ, I worked administering Windows Servers, SQL Servers, and SAP ERP Servers. I also collaborated with the technical management of support staff.The following were my main duties:●Maintain, troubleshoot and administer SAP ERP Systems with SQL Server,●Administer Windows servers networks, computers workstations, and connections to the Internet,●Evaluate and install servers hardware and servers operating system and software,●Perform access control and use of computer networks and SAP system,●Provide problem-solving services to network servers and LAN connectivity,●Training new employees in the IT department,●Perform data backups and perform security controls,●Maintain services like DNS, DHCP, Active Directory.

Contagem Area, Brazil

At ESAB, I worked as a technical leader for first-level user support technicians. My duties included setting up and maintaining Internet and Intranet websites and Web-server hardware and software. I also monitored and optimized network connectivity, security, and performance, as well as all Windows Servers, SQL Servers, and SAP ERP Servers. I administered Latin America networking infrastructure spread over more than ten remote sites.The following were my main duties:●Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), server networks, computer workstations and connections to the Internet,●Evaluate and install server hardware and server operating system,●Training end users in all departments at all levels of the company,●Operate Microsoft Operations Manager to monitor the performance of server systems,●Perform access control and use of computer networks,●Provide problem-solving services to network servers and LAN/WAN connectivity,●Implement ManageEngine OpManager software for monitoring and optimising LAN/WAN network and servers performance,●Implement VMware ESXi for server consolidation,●Perform data backups and perform security controls,●Conduct tests and perform security quality controls and disaster recovery operations,●Maintain services like DNS, DHCP, SQL Server and Trend Micro OfficeScan,●Control and monitor e-mail use with InterScan Messaging Security, Web navigation with Webspy, and installed software with ManageEngine ServiceDesk software.

Belo Horizonte Area, Brazil

As a Technical Support Analyst at Senac, I provided first-line technical support to computer users who experienced difficulties with computer hardware, applications, and communications software. I also set up, maintained, monitored, and optimized local network connectivity and performance.The following were my main duties:●Communicate with computer users experiencing difficulties to determine and solve problems experienced●Consult user guides, technical manuals and other documents to research and implement solutions●Emulate or reproduce technical problems encountered by users●Provide business systems, network and Internet support to users●Collect, organize and maintain a problems and solutions log for use by other technical support analysts●Maintain, troubleshoot and administer the local area networks (LANs), computer workstations,●Evaluate and install computer hardware, operating system and software applications●Perform data backups and restore operations●Conduct tests and perform security and quality controls●Control and monitor Web navigation and installed software●Perform scripting tasks

Diploma In Computing, Computer Systems Networking And Telecommunications

Activities and Societies: Student Council member at Aspire2 International - ChristchurchGraduates of this programme will be able.

Improvement, Project Management

Improve the knowledge of professionals in the theoretical and practical requirements necessary for management of enterprises.

Technological Graduation, Computer Systems Networking And Telecommunications

The Computer Networks course enables the professional to design, deploy and manage computer networks (LAN's, man's and WAN's), to high.