Marlo Franklin Email and Phone Number

Responsible for management of patient complaints and resolution, billing problems, and facilitates necessary to ensure patient satisfaction. Keeps informed of all changes to third party payers in relationship to both facility and professional reimbursement requirements. Supervises the non-provider staff, develops and trains the office staff, responsible for the daily activities of the staff.

Responsible for managing multiple clinical research programs for a wide variety of health care/medical sponsors. Ensure quality and consistency of service for Medical Trial Enrollment Specialists (LESs) in North and South America

Responsibilities included coordinating the administrative activities of the Outpatient Pain Treatment Center, Managing the financial clearance process and revenue support groups, Developing and managing financial staff and Registration teams, and coordination of vendor data with respect to validation and verification of client information/ rate-coverage plans. Assisted in the development and monitored the clinical volume, revenue, expense, and capital budgetsCreated and Developed new business opportunities through successful client and vendor managementManaged patient registration and billing as well as non-clinical staff in Pain Treatment CenterResponsible for providing operational oversight and expertise for core service Financial Clearance and related revenue cycle by supporting functions for the Clinical Practice Association Managed the financial clearance process in a complex multi-vendor environment for multiple clinical specialty areas across several organizational layers to meet institution-wide performance metrics.Supported the Senior Team in initiatives that led to the expansion of the core services model.Developed and implemented programs aimed at providing optimal customer service, maximizing operational efficiency, ensuring financial viability and rendering high-quality health care services.Responsible for supervising, training, developing, counseling and evaluating 20 subordinate clerical and financial staff engaged in registration, scheduling appointments and billing of patientsServed as a liaison for the group with the billing office and department administrationPerformed Accounts Receivables function while managing the collection payments.

Responsible for processing monthly invoices for payment, vendor management, account reconciliation, and financial report preparation and delivery.Coordinated GL Code entries for all network related expenses.Authorized payments, processed credits and managed the dispute process for all carrier invoices.Performed monthly audits of invoices to ensure valid account coding, product sets, and accuracy. Coordinated reconciliation of purchase orders with invoices and confirmed budgeted capital expenses. Validated vendor data in accounting database platform.Assisted in the monthly close process.

Responsibilities included coordination, management, and processing expenses for over 200 Account Managers. Ensuring Timely payments and accurate accounting reconciliation.Coordinated the receipt of vendor information while monitoring records to ensure accuracyResponded to internal and external request for information regarding expense report processingCreated and Developed reports for distribution to the approving managers and distributed monthly statements to accounting group and account teams.Assisted in improving overall processing time of expense payments by exceeding metrics times on average by 3-5 days.