Marlo Mccoy Email and Phone Number

Review and audit contracts not invoiced report to ensure meter reads information is available and correct for invoicingPlace phone calls and send emails to obtain and verify meter readingsCreate online profiles and assist customers with portal navigationEfficiently and accurately handled all billing issues, meter input, collections and sales application callsPlace phone calls and send emails to obtain and verify meter readings Create online profiles and assist customers with portal navigationManage the accurate entry of maintenance contracts, price increases, meter reads and purchase orders

Obtained and maintained certificates of insurance from tenants and vendorsCoordinated travel and administered activities for the manager(s). Performed special projects as neededCoordinated with the proposal team to regulate inputs and evaluation of rapid response proposals and graphicsPurchased order tracking and invoice codingDeveloped and maintained spreadsheets and work order programs

Monitored the franchise agreements through full execution, distributed approved documents both internally and externally, and supported the setup of new contractsAssisted in the preparation of contracting documents; reviewed, processed, tracked and stored documents and ensured compliance with BP policiesPrepared and disseminated information regarding contract status, upcoming renewal notifications and interpretation of existing agreementsServed as contracting liaison with external points of contact and internal staff; responded to internal requests for contact-related information and dataProvided regular and ad hoc reporting on contract activity, vendor due diligence, and various criteria as neededProofread and formatted mass communications to email or fax to franchisees.Used Excel to create and maintain various facility reportsProcessed electronic and paper invoices ensuring proper g/l, cost center and vendor information was appliedResolved billing issues with vendors by running reports and analyzing informationAnswered incoming calls from retail sites, created maintenance requests and dispatched maintenance calls to field techniciansProvided accurate resolution in to customer inquiries and received rating of 95% for customer satisfaction

Secured acceptable payment arrangements and managed over 500 accounts. Researched and collected all delinquent revenue in the division via telephone, email or fax. Demonstrated knowledge of accounts receivables, credit, collections and settlement procedures while working with internal and external customers.