Marlo Modoc Email & Phone Number

Philippines

Makati

Quezon City Philippines

Job Description:IT Operations and Technical Support Administer and maintain the GCP Cloud Platforms; Perform routine administrative and maintenance functions in the GCP’sOpenStack & RHEV Platforms, including managing access, projects,flavors, rules, and images; Monitor performance and troubleshoot issues; Perform data backups, disaster recovery, and incident handling operationson the GCP Cloud; Provide technical advisory and assistance on issues… Show more Job Description:IT Operations and Technical Support Administer and maintain the GCP Cloud Platforms; Perform routine administrative and maintenance functions in the GCP’sOpenStack & RHEV Platforms, including managing access, projects,flavors, rules, and images; Monitor performance and troubleshoot issues; Perform data backups, disaster recovery, and incident handling operationson the GCP Cloud; Provide technical advisory and assistance on issues pertaining to the GCPCloud and OpenStack; Document system changes, if any; Prepare a disaster recovery plan for the GCP Cloud;Others Participate in events and other activities (e.g.,exhibits, meetings, andseminars) necessary in the implementation of the Project; Use the PMGov to receive, update, track and monitor all assigned tasksand deliverables; Comply with the FIRST PARTY’S policies, code of conduct, and otherapplicable rules and regulations; Perform other tasks as may be assigned by the Component Team Lead orProject Manager Show less

Quezon City, Philippines

 Perform data backups and disaster recovery operations. Gather data, research new technology, and recommend changes to improve systems and network configurations, and determine hardware or software requirements. Design, configure, and test computer hardware, networking software and operating system software. Conduct training on computer system use. Provide inputs in the planning, coordination, and implementation of network security measures to protect data, software, and… Show more  Perform data backups and disaster recovery operations. Gather data, research new technology, and recommend changes to improve systems and network configurations, and determine hardware or software requirements. Design, configure, and test computer hardware, networking software and operating system software. Conduct training on computer system use. Provide inputs in the planning, coordination, and implementation of network security measures to protect data, software, and hardware. Participate in events and other activities (e.g., exhibits, meetings, and seminars) necessary in the implementation of the Project. Show less

 Setup & Deploy Desktops and Avaya’s Install & Troubleshoot Programs, Maintain Computer System and Printers Answer Emails and Provide Resolutions Monitor all tickets within my queue. Provide technical guidance and assistance, support and advice to their clients or customers. Resolve issues within SLA’s Response to telephone calls, analyzing problems using automated diagnostic programs and resolving recurrent difficulties. Provide valuable support for computer… Show more  Setup & Deploy Desktops and Avaya’s Install & Troubleshoot Programs, Maintain Computer System and Printers Answer Emails and Provide Resolutions Monitor all tickets within my queue. Provide technical guidance and assistance, support and advice to their clients or customers. Resolve issues within SLA’s Response to telephone calls, analyzing problems using automated diagnostic programs and resolving recurrent difficulties. Provide valuable support for computer users in different work environments. Supporting users, clients and my counterpart/backend team over the telephone and by email. Maintain the company’s network infrastructure. Configuration and testing of any new hardware and software. Assists Server and Network teams in troubleshooting Ensure computer hardware is safe & complies with health and safety legislation. Applying patches in accordance with company procedures. Show less