Marlo Decree Email & Phone Number

Seattle, Washington, United States

During my time with Atlas Networks, I was a Customer Service Representative responsible for communicating with our Seattle customer base. This ranged from Residential Apartment / Condominium customers in Seattle, Redmond, Burien, Kirkland, and Auburn, to our Marina customers throughout Seattle, and our Commercial customers as well. My job responsibilities included account creation, creating and submitting orders for internet service, telephone service, and building-specific equipment rentals, working with customers and Building Managers to schedule installation, equipment recovery, and troubleshooting dispatch appointments, along with calculating credits, refunds, and invoices - taking into account building-specific promotion codes, promotional plan options, and available discounts. I was also responsible for processing payments and creating sustainable payment plans personalized to our customers. Throughout my days, I would answer all sorts of questions and concerns that customers had regarding their new or pre-existing services, and their invoices, credits, and refunds. This communication was done via inbound and outbound calls, text messages, emails, and customer portal messages. All communication was documented through a ticket system with a personal queue that I managed to maintain our SLA. I happily worked with customers to build plans that fit their specific needs, factoring in their budget, internet usage, and equipment preferences. Along with working directly with our customer base, I was in constant communication with individuals within my department, and throughout the company as well. This communication included instant messaging, audio calls, video calls, screen sharing, and group conversations. I enthusiastically collaborated with team members to work towards billing solutions, service disruption solutions, navigating a shared calendar for our service technicians, and striving towards maintaining the company's values while caring for our customers.

Pennsylvania, United States

In this role I was responsible for monitoring the Facebook, Twitter, and Instagram accounts of multiple nation wide and international food, beverage, and personal care brands. It was my job to answer questions, acknowledge concerns, and accept product / brand praise. In order to do this, I deeply familiarized myself with highly detailed and comprehensive "brand bibles" for each brand that I covered. This included an extensive knowledge base for each brand's products, and also how to communicate while staying consistent with each brand's personality and tone; using specific verbiage and a curated emoji selection. I communicated with customers via public comments, direct messages, and emails.

Allentown, Pennsylvania, United States

My work with Sodexo was as a prep cook, line cook, and server throughout multiple kitchens, including the catering department, of a private liberal arts college in Allentown. Since we were serving hundreds to thousands of students at any given event or meal time, I contributed to mass quantities of food preparation and clean up in several kitchens. I also cooked at multiple action stations, and served students throughout the day. During my time at the college, I was nicknamed as a "firefighter" due to being sent to various stations and kitchens that needed immediate assistance during peak service times.

Allentown, Pennsylvania, United States

While working for Redner's I was promoted from Deli Clerk to Assistant Deli Manager. During these two years I worked directly with our customers to provide them with excellent service while fulfilling their custom orders of deli meats, cheeses, prepared salads, custom salads, custom sandwiches, and hot bar foods. Using my familiarity with our product selection I was able to answer a wide variety of questions, concerns, and make recommendations based on preferences, budget, and dietary restrictions. I formed several dynamics with "regulars" and was always thrilled to work with our customers. I was responsible for opening the department for the day, and closing it down at night. Once I got promoted to Assistant Manager, several tasks were added to my work day. This included, but was not limited to, documenting our inventory, doing our weekly department orders from our vendors, organizing said inventory, creating, cleaning, and organizing product displays throughout the department, and rotating and restocking our products throughout the deli department, prepared food aisles and packaged food aisles.

Culinary Arts/Chef Training

Education record