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Marlo J. Mason is listed as Helping auto dealers drive profits with the industry’s first customer-driven Pre-Delivery System.Coaching dealers and teams on ZipDeal's immersive digital experience. at ZipDeal, based in Cincinnati, Ohio, United States. AeroLeads shows a matched LinkedIn profile for Marlo J. Mason.
Marlo J. Mason previously worked as National Director Client Services at Zipdeal and Head of Implementation at Autofi. Marlo J. Mason holds Dealer Academy, General Dealership Management from Nada Dealer Academy.
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In the last 6 years, I have had tremendous success in each of the four positions I held and was consistently promoted for at AutoFi - a start-up SaaS automotive/lending solution for dealers and enterprise partners. Profitability challenges forced multiple staff reductions; the most recent resulted in my position being eliminated. • Led a team successfully onboarding individual (tier3 automotive) and enterprise accountso 0% staff turnover, 40% promoted between my department and cross-departmentally.• Developed intake and maintenance support tools, Salesforce workflows, SOPs and quality control to seamlessly scale from 1,500 to over 15,000 accounts since 2021.o Restructured team and implementation processes increasing productivity and ultimately reducing launch time by 45%.o Instituted an inventory SLA that yielded a 40% increase in accuracy.• Directed strategic partnerships through implementation process design and post-launch support including Santander, Lithia Driveway, Stellantis Financial Services, CarGurus and more.o Successfully managed the full implementation process for two flagship products for Santander.I have recruited, coached and directed in-field teams to increase retention, navigate price increases and upsell new platform add-ons.Heading a new brand department, Enterprise API Implementation: I built a team, designed new processes, SLAs, and KPIs from the ground up while working with high-volume partners and cross-departmental collaborations on custom projects. My leadership skills include internal and external communications, presentations and training including clients such Santander, Lithia, Chase and CarGurus. I also excel at:• Process workflow and reporting automation design/re-design including root cause/gap analysis• Custom onboarding tools, solutions, and QA development • Recruitment and development of cross-trained, empowered teams• Customer support and cross-team escalation collaboration• Project leadership, roadmap projections, strategic forecastingMy career accomplishments prior to AutoFi include dealership/OEM operations and general management including graduating from NADA Dealer Academy. Additionally, I have led new product management and UI/UX design and validation. I also have an extensive understanding of digital marketing and sales support.
Listed skills include Leadership, Team Building, Sales Process, Public Speaking, and 40 others.
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Columbus, Ohio, US
Helping dealers drive profits. Coaching dealer partners and training their teams on our immersive digital experiences to ensure that your most critical time-of-sale processes are completed 100% of the time.
San Francisco, CA, US
San Francisco, CA, US
San Francisco, CA, US
I liaise between our newest partners and internal team to ensure a successful launch for our Enterprise accounts.
San Francisco, CA, US
I drive digital consumer interactions of the next generation online auto finance experience with an e-commerce software platform designed to allow customers to purchase and finance a car entirely online. I leverage a comprehensive understanding of dealership variable operations, F&I, sales, management, digital sales processes, CRM software, and performance.
West Middlesex, PA, US
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Marlo J. Mason works for ZipDeal.
Marlo J. Mason is listed as Helping auto dealers drive profits with the industry’s first customer-driven Pre-Delivery System.Coaching dealers and teams on ZipDeal's immersive digital experience. at ZipDeal.
Marlo J. Mason is based in Cincinnati, Ohio, United States while working with ZipDeal.
Marlo J. Mason has worked for Zipdeal, Autofi, Autosoft Dms, and Apostolakis Auto Group | Apostolakis Honda Mazda & Shenango Honda.
You can use AeroLeads to view verified contact signals for Marlo J. Mason at ZipDeal, including work email, phone, and LinkedIn data when available.
Marlo J. Mason holds Dealer Academy, General Dealership Management from Nada Dealer Academy.
Marlo J. Mason is listed with skills including Leadership, Team Building, Sales Process, Public Speaking, Dealer Management, Automotive Dealership Operations, Sales, and Pricing Models.
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