Marlon Bonilla

Marlon Bonilla Email and Phone Number

Lead IT Support Specialist at ESP @ ESP Global Services
reading, reading, united kingdom
Marlon Bonilla's Location
Queens, New York, United States, United States
About Marlon Bonilla

Efficient IT Support Specialist develops innovative solutions to unforeseen issues. Competent systems manager for single or multi-site installations. Maintains optimal security through hands-on management of all hardware and software assets.

Marlon Bonilla's Current Company Details
ESP Global Services

Esp Global Services

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Lead IT Support Specialist at ESP
reading, reading, united kingdom
Website:
esp.co.uk
Employees:
288
Marlon Bonilla Work Experience Details
  • Esp Global Services
    Information Technology Support Team Lead
    Esp Global Services May 2022 - Present
    Jfk Terminal 4
    Respond to tickets escalated from the helpdesk and provide end user support around hardware, software,and connectivity.● Provide root cause analysis on repeat incidents to provide permanent fix.● Responsible for a broad scope of operational support, project-based requirements and install, move, add,and change (IMAC) requests.● Carry out floor walking and proactive checks to ensure optimal availability of IT systems and devices.● Diagnose errors or technical problems and determine proper solutions.● Collect and analyze performance data to provide technical assistance.● Registering new devices on to the asset register, managing the asset lifecycle through to disposal andrecycling.● Followed up with clients to verify optimal customer satisfaction following support engagement andproblem resolution.● Responded to faults in both LAN and WAN networks to rapidly restore connectivity and preventunnecessary downtimes.● Send out Notifications on planned maintenance or outages.● Approve all timesheets from technicians● Make the monthly schedule for all the technicians● Attend projects meetings and daily briefings● Activate accounts for clients interested in new services● Assure that no tickets breach SLA● Assure all tickets are being followed up and notes are being updated properly.

Marlon Bonilla Education Details

Frequently Asked Questions about Marlon Bonilla

What company does Marlon Bonilla work for?

Marlon Bonilla works for Esp Global Services

What is Marlon Bonilla's role at the current company?

Marlon Bonilla's current role is Lead IT Support Specialist at ESP.

What schools did Marlon Bonilla attend?

Marlon Bonilla attended Queens Metropolitan High School.

Who are Marlon Bonilla's colleagues?

Marlon Bonilla's colleagues are Sandeep Aulakh, Dayle Johnstone, Jose Cuevas, David Tierney, Muhammad Shamikh, Steven Orkney, Subhashree Dalai.

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