Marlon Borges Email and Phone Number
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Marlon Borges personal email
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Profissional de TI com mais de 15 anos de experiência, atuando nas áreas de infraestrutura e suporte técnico, promovendo solução de problemas e entrega de soluções para empresas de médio e grande porte.Sólidos conhecimentos em infraestrutura de data centers, gestão de nível de serviço, análise e desenvolvimento de processos, análises de indicadores de desempenho, qualidade de atendimento e entrega dos serviços.Dentre as minhas principais competências, destacam-se, capacidade de comunicação, empatia, liderança e comunicação na gestão de equipes, focando na colaboração e satisfação do grupo, foco na entrega de qualidade de serviços e atendimento, negociação com clientes internos e externos, resolução de problemas, treinamento e apresentações.Entre em contato: e-mail: marlon.borges@gmail.comcelular: +55 (51) 9 9664-5455https://api.whatsapp.com/send?phone=5551996645455
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Managed Services LeaderDexa Jan 2022 - PresentPorto Alegre, Rio Grande Do Sul, Brasil
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Service Delivery Manager | Service CoordinatorTivit Oct 2018 - Apr 2019Porto Alegre, BrazilResponsible for delivering the contract-agreed KPIs for Lojas Renner IT infrastructure. Leadership for the specialized L2/L3 support team working on site. Crisis management during unavailability or degradation of production environments. Renner’s customer and partner relationship focal point. The focal point for scheduling technical and process demands. Identification of business opportunities and upgrades in the current contract. -
Enterprise Pro Support Senior AnalystDell Dec 2015 - Feb 2017Eldorado Do SulPhone support for Dell equipment with Pro Support contract in highly critical environments.Technical support to large servers, blades, converged solutions, as well as Microsoft operating systems (Windows Server 2008, 2012), Linux (Red Hat, Centos, Suse) and Hypervisors VMWare, Xen Server, Hyper-V.Diagnose and provide solutions to high complexity hardware and/or software problems.Collaborative work with peers, technical leaders, and senior support engineers, maintaining customer's full follow-up until its resolution.Document problems, diagnostics, interactions and upcoming actions in the CRM tool. -
Team Lead (Case Mentor) - Enterprise Server Pro SupportDell Dec 2013 - Dec 2015Eldorado Do Sul, BrazilControlling metrics, feedbacks by performance, call audits, 1 on 1 with agents, interns’ development, point of contact for career development and delivery training.Acting as Case Mentor providing solutions to escalated cases from L1 agents, controlling metrics of productivity, warranty costs and customer experience, providing feedback to the agents and managers, report’s analysis based on information from the operational floor, participating proactively in processes changes of the operational floor, analysing risks of that and providing advice.
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Team Lead (Case Mentor) - Enterprise Server BasicDell May 2011 - Dec 2013Eldorado Do Sul
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Enterprise Server Technical Support AnalystDell Dec 2008 - May 2011Eldorado Do SulTelephone technical support to equipment with a basic contract or out-of-warranty.Hardware troubleshooting, diagnosis, and problem solving for servers, switches, and backup drives.Document problems, diagnostics, interactions and upcoming actions in the CRM tool.Offer repair service, warranty/contract renew, upgrade.
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Computer Assistant | Help Desk AssistantTozzinifreire Advogados Feb 2007 - Dec 2008Porto Alegre, BrazilTelephone, remote, and field users support. IT equipment maintenance and inventory, software installation and update, incident registration, contact, and supplier evaluation. -
Hardware Support AnalystConstat Nov 2005 - Feb 2007Porto Alegre, BrazilPreventive and corrective IT equipment maintenance installed at Gerdau's headquarters in Porto Alegre. Incidents registration, elaboration, and presentation of monthly report performance indicators. -
Técnico Da Hardware E SoftwareAdvice Informática Mar 2004 - Aug 2005É uma empresa especializada em soluções de informação há mais de 25 anos, oferecemos conectividade, monitoramento e segurança para empresas de variados portes e ramos de atuação, visando proporcionar maior qualidade de trabalho e otimizar atividades diárias, com foco na diferenciação e no comprometimento com as entregas.
Marlon Borges Skills
Marlon Borges Education Details
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It Management -
General English And Ielts Preparation -
Industrial Informatics Technician
Frequently Asked Questions about Marlon Borges
What company does Marlon Borges work for?
Marlon Borges works for Dexa
What is Marlon Borges's role at the current company?
Marlon Borges's current role is IT Support Coordinator | IT Service Management Coordinator.
What is Marlon Borges's email address?
Marlon Borges's email address is ma****@****ell.com
What is Marlon Borges's direct phone number?
Marlon Borges's direct phone number is (844) 466*****
What schools did Marlon Borges attend?
Marlon Borges attended Pontifícia Universidade Católica Do Rio Grande Do Sul, Cork English College, Serviço Nacional De Aprendizagem Industrial.
What skills is Marlon Borges known for?
Marlon Borges has skills like Servers, Storage Area Networks, Technical Support, Virtualization, Servidor Windows, Itil, Storage, Vmware, Computer Hardware, Sistemas Operacionais, Centro De Processamento De Dados, Servidores.
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Marlon Borges
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