• Knowledge of professional, effective telephone techniques and customer care. Knowledge of word processing and spreadsheets. 15 years of experience in BPO industry. • Skilled in: In personal computing, or keyboarding.• Strong Microsoft Excel skills• Keen attention to detail.• Strong oral, written and grammatical English communication skill. • Strong decision-making skill. • Ability to multitask, responds to rapid change; organize and prioritize.• Team Player, Pro-active, Self-motivated and can work with minimal supervision• Demonstrates confidence and maintain professionalism in both verbal and written communication with all levels within and external to the organization.• Enjoy working with people and is committed to behaving in a manner that fosters a positive team environment. Understands the importance of their individual contribution to the team, program and organizational outcomes.• Openly demonstrates a sense of dedication to the organization and works to reflect the positives of the organizational culture and values in all activities (i.e. professionalism, respect, commitment, innovation, unity, communication)• Knowledge in graphic design and layout