Marlon Moreno Email & Phone Number

New York, United States

• Oversee daily operations for five NYC facilities with 19,000+ storage units, driving $36.9M+ annual revenue.• Manage a team of 30+ employees, focusing on team development, customer service, and operational excellence.• Analyze financial performance, implement cost-saving measures, and maintain budget adherence to maximize profitability.• Spearhead strategic initiatives to improve operational efficiency and enhance customer satisfaction, achieving a 95% satisfaction rate.• Successfully managed customer relocations and the implementation of new operational systems, ensuring smooth transitions.• Mentor and develop Assistant and Store Managers, promoting internal advancement and achieving consistent KPI success.

401 E. 110Th Street

• Directed sales, operations, and customer service for multiple facilities, managing a team of 15+ employees.• Consistently exceeded revenue targets while ensuring top-tier customer service and operational standards.• Supervised facility maintenance, security protocols, and safety compliance.• Provided mentorship and coaching to team members, resulting in promotions to leadership roles.• Leveraged teleworking tools to streamline project management and cross-location communication.Key Achievements:• Twice awarded "General Manager of the Year" for excellence in leadership and service.• Recipient of the Jerry Gottesman Ownership Award (2018) for outstanding employee development and community impact.

510-520 W. 21St St.

• Ensured facility readiness through effective maintenance and operational oversight.• Delivered high-quality customer service, resolving customer issues and fostering loyalty.• Promoted to General Manager for exceptional performance.

570-571 Riverside Dr.

• Handled day-to-day operations, sales, and customer service.• Conducted security and maintenance checks, ensuring facility integrity.• Recognized as Assistant Manager of the Year (2012) and promoted to Operations Manager.