Marlon Palmer

Marlon Palmer Email and Phone Number

Experienced Telecommunications Director I Army Veteran
Marlon Palmer's Location
Greater Houston, United States
Marlon Palmer's Contact Details

Marlon Palmer personal email

About Marlon Palmer

A strong leader and resourceful change agent with organizational skills in people development. Thirty years of experience in handling multi-disciplinary teams of varying complex programs. Adept at utilizing well documented and effective training techniques that build productive teams. Experienced at creating operational excellence in changing and diverse environments, creating a culture that focuses on self and employee development

Marlon Palmer's Current Company Details

Experienced Telecommunications Director I Army Veteran
Marlon Palmer Work Experience Details
  • Ericsson
    Nb&O Manager
    Ericsson Mar 2010 - Oct 2024
    Houston, Texas Area
    • Department Head with extensive experience managing the rollout of large-scale projects. Overall responsible for financials on the projects.• Supervise, install, operate and perform unit level maintenance on CDMA Digital Packet and MTX Switches.• Integrating LTE, CDMA, and UMTS as a Network Integrator and Implementation Manager.• Conduct comprehensive risk assessment and develop plans to eliminate identified risk(s)• Provide project management and team achievement of short-term and long-term company objectives.• Recruit, hire and develop technician skills. NB&O Manager – EricssonJanuary 2013-Present• Direct leadership of Tower/Ground crews, switch technicians, and Implementation/Construction/Site Acquisition Managers.• Held position as Implementation Manager III, Area Field Manager II and Department Head for Self-Performance Group overseeing 50+ employees.• Management of national projects for AT&T, Sprint, T-Mobile and Verizon.• Sprint National Operations Lead for all EF&I/NIC/ATNE work and first level contact for all customer escalations.• Project coordination/management principles and practices during all phases of projects and ensure effective management of scope, resource, time, cost, quality, risk and communications.• Weekly market review with the Management/Finance team.
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  • Ericsson
    Switch/Field Operations Manager
    Ericsson Sep 2009 - Mar 2010
  • Adex
    Implementation Manager Ii
    Adex Jan 2011 - Dec 2012
    • Prepare, submit, and present project tracking documentation. • Ensure that quality of the Service Providers work is within AT&T and Ericsson standards.• Weekly financial review with the customer project manager
  • Sprint
    Switch/Field Operations Manager
    Sprint Feb 2006 - Sep 2009
    Managed the integration of Digital Packet switches into the Houston and Dallas market. Helped planned and implemented the circuit migration which saved Sprint over $150,000 on each trunk migration completed. Created and implemented a national document, checklist, and presentation for all Wireless Switch routines within the Field Operations organization.Successfully integrated and launched EVDO Rev 0 and Rev A in the Houston market.Provided leadership and oversaw all functions for wireless switch workgroup. Responsible for service assurance and service delivery within the respective discipline and worked in conjunction with the national network operations teams (NMC, Translations, NTAC, CMC, NOCC, Provisioning, Engineering, and Network Security) to assure network integrity and operational stabilityKey interface at the local market level for Sales and Marketing organizations to meet corporate performance objectives and customer expectations. Led the direction of the workgroup towards achievement of short-term and long-term company objectives, focused on network operations and Customer service level performance at optimum efficiency. Led and developed a highly skilled technical work force. Interfaced extensively with internal organizations with respect to hardware, software, and system performances. Drove both preventive and demand maintenance programs to assure high service levels, with emphasis on making network problems transparent to our customers. Assured that the workgroup was at a constant state of readiness to respond to disaster situations, including the deployment of special assist teams and disaster recovery efforts into areas where large service outages have occurred. Facilitated conference calls and meetings. Prepared and conducted effective performance evaluations for all direct reports. Managed multiple projects to increase network capacity for switch and field operations.
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  • Sprint
    Senior Switch Technician
    Sprint Apr 2002 - Jan 2006
    Helped Successfully integrated and launched the Fort Myers MTA while saving the company over $100, 000Maintain and troubleshoot CDMA PCS network serving all of Southwest Florida and Houston TexasPerform preventive maintenance and configuration of DMS-MTX, BSC, Passport ATM, CBRS, Tellabs 5500 DACS, HLR, VMS, and cell site componentsTest, accept, and maintain T1s for cell sites initializations and switch trunksSet up various UNIX scripts on the BSSM to shorten daily processesSpearheaded the frequency retune in the Ft Myers and Houston Fallstone MarketsTurn up of the new High Speed SS7 links in the Houston Fallstone MarketCalculated Operations measurements to monitor network trends and work with local RF on correcting the problems foundSupported Field technician and RF engineering activitiesCreated methods and procedures for other technicians within the organizationHelp launch EVDO in the Houston marketFacilate the Senior Switch Tech call and serve as a Point Of Contact for trouble resolutions in Nortel markets
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  • Sprint
    Network Operations Supervisor
    Sprint Jan 2001 - Mar 2002
    Explained functionality and technical descriptions to multiple workgroups and managementResponsible for supervising ten employees performing ongoing maintenance and installation of new and existing equipmentRecruited, hired and developed technician skills Ensured timely installation of facilities, equipment, and proper performance of all network related systems from different vendersManaged the change-out of Nortel Legacy BTS cell sites for the new Metro cell BTSPrioritize and assign workloads while ensuring that all personnel understand their roles and responsibilitiesDeveloped, administered, and analyzed supplier activities to assure that no service disruptions occur resulting from new hardware and software introductionsProvided project management, set written annual goals and objectives within the work groupCreated and promoted new procedures and ideas that increased productivity and decreased man hoursBackup for Network Operations Manager
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  • Sprint
    Senior Switch Technician
    Sprint Jun 2000 - Dec 2000
    Maintain and troubleshoot CDMA PCS network serving all of Birmingham AlabamaPerform preventive maintenance and configuration of DMS-MTX, BSC, HLR, VMS, and cell site componentsOversaw technicians day to day maintenance and configuration of the CDMA networkTest, accept, and maintain T1s for cell sites initializations and switch trunksSet up various UNIX scripts on the BSSM to shorten daily processesCalculated Operations measurements to monitor network trendsSupported Field technician and RF engineering activitiesCreated methods and procedures for other technicians within the organizationSuccessfully cutover all transport traffic in the Birmingham market to the newly installed Tellabs 5500 DACS without any failures
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  • Sprint
    Switch Technician
    Sprint Apr 1998 - May 2000
    Maintain and troubleshoot CDMA PCS network serving all of Birmingham AlabamaPerform preventive maintenance and configuration of DMS-MTX, BSC, HLR, VMS, and cell site componentsTest, accept, and maintain T1s for cell sites initializations and switch trunksPoint to point wiring of T1's, Tellabs Echo Cancellers and DSX cross connectionsSupported Field technician and RF engineering activities
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  • Nortel Network / Tek Systems
    Cdma Integration/ Technical Support Engineer
    Nortel Network / Tek Systems Feb 1998 - Mar 1998
    Provided technical support for CDMA Systems (MTX, BSC, and Legacy BTS Cell sites) at the Sprint PCS Birmingham locationsRepresent Nortel Networks at customer locations in a professional and competent manner Work to improve system performance by executing CDMA System Performance plansPerform preventive maintenance of DMS-MTX CDMA SystemsTroubleshoot, test, and maintain T-1's for Cell site initializationsDeal with customer problems and concerns in an effective, timely mannerProvided training and guidance to both customer and Nortel personnel to ensure the customer site met its in-service objectives
  • U S Army
    Switching Systems Supervisor/Technician
    U S Army Oct 1993 - Jan 1998
    Supervised switch technicians who maintained a computer network of subscribers for digital secure voice, plain text telephones, facsimile messages and data communicationsCreated subscriber databases in the 39 Delta Digital Packet switch.Monitored switching systems equipment for faults and alarms and corrected problems through the use of extensive troubleshooting techniques and communication test equipment.Interfaced with: fiber optic multiplexers, microwave radio systems, satellite systems, troposcatter systems, PBX's and mobile subscriber equipment networksSetup LAN/WAN networks, TCP/IP networks, routers, gateways, hubs and low and high speed driver modemsOperated multiple military vehicles and power generation equipment

Marlon Palmer Skills

Management Practices Top Secret Market Rf Suppliers Corrective Actions Audio Conferencing Expenses Technical Training Nortel Us Army Customer Oriented Cdma Hubs Translation Following Software Tellabs 5500 Career Development Serving Driving Aol Business Administration Background Checks Pbx T 1 Sales And Marketing Network Security Temporary Placement Proficient Using Sme Windows Xp Treatment Florida Cmc Texas Harassment Management Diversity Management Vms Delta Coaching Pc Attendance Management Descriptions Mta Integration Data Backup Ssbi Transparent Routers Lan Wan Spill Prevention Facsimile Atm Networks Modems Hlr Monitors Adobe Human Resources Positive Work Environment Detail Oriented Outages Guidance Networking Node Troubleshooting System Data Systems Business Services Cell Bsc Evdo Jumpstart Performance Appraisal Voice Switches Process Analysis Switching Systems Navigation Engineering Reports Map Strategy Element Tcp/ip Ss7 Supervision Microsoft Office Wireless Networking Rnc Testing Windows 95 Training Circuit Policy Disaster Recovery Customer Service Surveying Military Vehicles Scripting Dom Business Management Documentation Project Management Server Administration American Service Delivery Leading Groups Hardware Written Provisioning Activity Based Management Letters Information Technology Frequency Packet Data Network Multiplexers Mtx Peripherals Houston C Personal Effectiveness Configurations Birmingham Applications Cdma2000 High Tech Ericsson Communication Schedules Routines Microwave Labor Relations Safety Operations Increase Productivity Workplace Violence Maturity Armed Dacs Rf Engineering Document Management Social Influence Power Generation Equipment System Performance Technical Support Security Clearance Software Engineering Measurements Computer Networking Seven Habits Of Highly Effective People Facilities Management Service Levels Short Term Unix Compensation Data Migration Dod Service Assurance Passport Covering Presentations Bts In Service Responsibility Internal Audit System Control Fact Phoenix Ems Cross Training Switch Army Curriculum Design Sprint Interfaces Computer Network Operations Electronics Introductions Test Equipment Dallas Software Windows Nt Oa&m Concerts Satellite Multiplexing Field Operations Preventive Maintenance Plain Network Communications Alarm Systems Workgroups Stability Aa Switching Problem Solving Cluster Analysis Natural Hazards Meetings Wireless Substance Abuse T1s Disaster Automatic Databases

Marlon Palmer Education Details

  • Us Army
    Us Army
  • University Of Excellence
    University Of Excellence

Frequently Asked Questions about Marlon Palmer

What is Marlon Palmer's role at the current company?

Marlon Palmer's current role is Experienced Telecommunications Director I Army Veteran.

What is Marlon Palmer's email address?

Marlon Palmer's email address is ma****@****aol.com

What schools did Marlon Palmer attend?

Marlon Palmer attended Us Army, University Of Excellence.

What skills is Marlon Palmer known for?

Marlon Palmer has skills like Management Practices, Top Secret, Market, Rf, Suppliers, Corrective Actions, Audio Conferencing, Expenses, Technical Training, Nortel, Us Army, Customer Oriented.

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