Marlon R. Email & Phone Number

Orlando, Fl, Us

Remote

• Develop strong relationships with core decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) understanding their unique needs, challenges, and objectives• Collaborate and align with cross-functional teams (Customer Success Managers, Account Executives, etc.) to identify and capitalize on opportunities, contributing to revenue growth.• Efficiently handling multiple projects concurrently, ensuring adherence to timelines and quality.• Ensure project milestones and deadlines are met and associated documentation supports project scope• Possess outstanding communication and interpersonal skills as well as rapport building with Command level personnel to front-line Officers, ensuring an efficient and successful adoption of Axon products• Possesses outstanding presentation and communication abilities, adept at effectively engaging with diverse stakeholders, while maintaining a customer-centric approach and mindset• Manage ever-changing travel calendar while being fiscally responsible• Through experience and objectivity, coordinate law enforcement training, adopting to onsite and virtual challenges, achieving positive engagement and student satisfaction• By guiding discussion, engaging in constructive dialogue, and challenging participants, develop and implement standard training procedures, both in-person and virtually, which drive efficiency and best practices while enhancing customer experience• Possess in-depth software knowledge: Salesforce, ArborXR, Expensify, Slack, Microsoft Suites, Okta, Voxer, PowerDMS, Evidence.com, MyAxon, Axon Academy, Axon Device Manager, EDCA• Possess in-depth Axon product knowledge: HTC Vive Focus 3 VR headset, TASERs, and body worn cameras

United States

• Facilitated instructor-led, high-quality learner-focused courses, providing informative content utilizing engaging learning techniques and environment• Trained, coached, and provided feedback ensuring students can deliver the same high-quality training• Presented information to individuals at all levels: Command Staff, law enforcement executives, and politicians, providing educational information on the benefits of adopting Axon products• Maintained electronic and traditional forms of communication with student and Axon Training staff• Delivered TASER instructor course stimulating class discussion and student engagement• Aligned instruction with learning goals and assessments• Assessed student performance through verbal quizzes and practical exercises• Transformed content into informative, engaging, and compelling learning experiences• Applied content and design standards to ensure a consistent training experience• Managed and maintain electronic records of financials related to travel and contracting cost and expenses• Managed travel calendars for constant travel to multiple cities and States

Gaithersburg, Md

Supervisory/Patrol:• Demonstrated leadership, customer service, problem-solving, decision-making, communication, and organizational skills leading a team of 7 Officers, including a K9 handler• Researched and analyzed career development opportunities for staff growth• Coached, mentored, and developed new Police Officers while analyzing their performance and providing positive, constructive, and actionable feedback through training• Forecasted future criminal trends and developed preventive strategies accordingly• Managed shift scheduling• Engaged in community policing, maintaining an inviting atmosphere with City residents, leading to multiple complements received of all Shift 4 members• Conducted in-depth internal and external investigations referencing multiple areas such as; officer complaints, citizen concerns, calls for service, traffic enforcement, among several other• Provided supervisory guidance and scene control during high stress incidents, promoting collaborative work amongst all Shift members, while increasing Officer sense of belonging• Maintained a superior level of integrity while engaged in split-second decision making• Operated software such as: CapWIN, NCIC, PowerDMS, E-Justice, Packet Writer, Premier One CADRecruitment:• Partnered closely with Command Staff to implement innovative approaches to develop talent pools• Attended community and partner networking events engaging prospective applicants, addressing recruitment questions and explaining the hiring process• Collaborated with City Official, engaged with educational institutions and job/career fairs, while effectively communicating the Police Department’s core values, vision, and mission• Prepared marketing presentation deliverables for recruitment events and personnel training• Conducted structured board panel interviews of Police Officer and Cadet candidates• Conducted extensive background investigations for Police Officer and Police Cadet candidates

Baltimore, Md

o Completed the 30-week Police Academyo Certified BEST (Behavioral Emergency Services Team) Officer

Lacey, Wa

• Managed, coordinated, and scheduled all functions of Customer Service; to include Technical Support and Deployment Departments, ensuring exceptional customer service• Anticipated and resolved Department needs• Supported the Company’s mission with organization and analytical thinking• Performed and managed numerous tasks for the CEO, CFO, and COO as requested• Managed multiple projects while using strong business judgement in prioritization• Prepared and delivered advanced training to Independent Sales Office through strong communication• Oversaw all facets of staff hiring, promotion, supervision and management of Customer Service• Maintained effective daily communication with a diverse range of people, to include: National Sales Representatives, Independent Sales Office, and VIP merchants, among others• Implemented a new queue system function to facilitate employee training, improve individual knowledge, and reduce merchant hold time for all in-bound calls, improving operations• Acquired company-wide access to Chase Paymentech’s Resource Online, reducing by 70% outbound calls to Cynergy Data for elevated technical support

Master Of Business Administration (M.B.A.), Business Administration/Marketing, Graduate School

M.B.A. with a Marketing concentration.

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Summa Cum Laude and Sigma Beta Deltao GPA: 4.0 o On President’s List and Dean’s List each semester and graduated.

Associate’S Degree, Business Administration/Accounting, Associate'S Degree

Activities and Societies: Magna Cum Laudeo GPA: 3.78 o On Dean’s List each semester o Graduated with Magna Cum Laude honors