Marlon R. Email & Phone Number

Remote

• Develop strong relationships with core decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) understanding their unique needs, challenges, and objectives
• Collaborate and align with cross-functional teams (Customer Success Managers, Account Executives, etc.) to identify and capitalize on opportunities, contributing to revenue growth.
• Efficiently handling multiple projects concurrently, ensuring adherence to timelines and quality.
• Ensure project milestones and deadlines are met and associated documentation supports project scope
• Possess outstanding communication and interpersonal skills as well as rapport building with Command level personnel to front-line Officers, ensuring an efficient and successful adoption of Axon products
• Possesses outstanding presentation and communication abilities, adept at effectively engaging with diverse stakeholders, while maintaining a customer-centric approach and mindset

United States

• Facilitated instructor-led, high-quality learner-focused courses, providing informative content utilizing engaging learning techniques and environment
• Trained, coached, and provided feedback ensuring students can deliver the same high-quality training
• Presented information to individuals at all levels: Command Staff, law enforcement executives, and politicians, providing educational information on the benefits of adopting Axon products
• Maintained electronic and traditional forms of communication with student and Axon Training staff
• Delivered TASER instructor course stimulating class discussion and student engagement
• Aligned instruction with learning goals and assessments

Gaithersburg, MD

• Supervisory/Patrol:
• Demonstrated leadership, customer service, problem-solving, decision-making, communication, and organizational skills leading a team of 7 Officers, including a K9 handler
• Researched and analyzed career development opportunities for staff growth
• Coached, mentored, and developed new Police Officers while analyzing their performance and providing positive, constructive, and actionable feedback through training
• Forecasted future criminal trends and developed preventive strategies accordingly
• Managed shift scheduling

Baltimore, MD

o Completed the 30-week Police Academyo Certified BEST (Behavioral Emergency Services Team) Officer

Lacey, WA

• Managed, coordinated, and scheduled all functions of Customer Service; to include Technical Support and Deployment Departments, ensuring exceptional customer service
• Anticipated and resolved Department needs
• Supported the Company’s mission with organization and analytical thinking
• Performed and managed numerous tasks for the CEO, CFO, and COO as requested
• Managed multiple projects while using strong business judgement in prioritization
• Prepared and delivered advanced training to Independent Sales Office through strong communication

Master Of Business Administration (M.B.A.), Business Administration/Marketing, Graduate School

M.B.A. with a Marketing concentration.

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Summa Cum Laude and Sigma Beta Deltao GPA: 4.0 o On President’s List and Dean’s List each semester and graduated.

Associate’S Degree, Business Administration/Accounting, Associate'S Degree

Activities and Societies: Magna Cum Laudeo GPA: 3.78 o On Dean’s List each semester o Graduated with Magna Cum Laude honors