Marlon Mcfarlane Email & Phone Number

Greater Atlanta Area

Freelance music production for indie and major artist

Greater Atlanta Area

Managing and expanding the brand of the Dream's Team Creative Group

Greater Atlanta Area

Atlanta, Georgia, United States

• Support process by managing transactions as per required quality standards.
• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem.
• Update own availability in the RAVE system to ensure productivity of the process.
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions

Atlanta, Georgia, United States

• Uses negation skills to facilitate and resolve collection of unpaid balances on customer accounts through frequent outbound and/or inbound telephone contacts, without damaging customer relationships.
• Accepts and processes payments to customer accounts with adherence to company and payment card policies and procedures.
• Responds to requests and inquiries customers regarding account balance and status.
• Assist customers with concerns not related to account balances.

Atlanta, Georgia, United States

• Handle all customer needs while demonstrating thorough brand knowledge and referring potential buyers to sales account executives.
• Adhere to standards of excellence, measured through consumer reviews and satisfaction.
• Document consumer interactions and report them daily.

Greater Atlanta Area

• Qualified customer needs, figured out what's right for them, and helped them get it through one of our shopping channels - either in store or online
• Shared your knowledge of store products and services to build sales and minimize returns
• Used the in-store technology and tools to enhance the shopping experience: this included Search and Send, the More@Macy's app, Buy Online Pick Up in Store, and more
• Used point-of-sale and mobile point-of-sale systems to process customer purchases

Snellville, GA

• Property Research
• Conducts daily research regarding residential property within the Atlanta Metro area.
• Contacts and Networks with Real Estate agents on the behave of Atlanta Communities’ agent
• Evaluated and Proofread content required for the agent to show property to potential buyers.Web/Computer Content
• Organizes Property information with the use of Word and Excel
• Researches the current Real Estate Market with the use of MLS and FMLS Property search engines

Greater Atlanta Area

• Constructed blogs of 150 - 300 words to be publish on Hip Hop DX website on biweekly basis.
• Assisted in the editing of coworkers post to promote a positive team atmosphere
• Displayed leadership responsibilities through tutoring, role-modeling, and creating activities.

English

Bachelor Of Arts (B.A.), English Language And Literature/Letters