8 years of combined Ecommerce, Customer Support and Team Management.Let's bring back the word "CARE" from "CUSTOMER CARE”.I'm an EXTRA MILER Ecommerce Specialist who focuses on boosting sales percentage by providing strategies and alternative options to prevent a high volume of refund requests and cancellations. I have the ability to respond to an average of 400+ emails per day with proper execution and resolution.Customer Service Experience: The Wall Street Journal- Ecommerce Email Support- Publication Company Email Support (+Retention)Technical Support Advisor Experience:-Information and Communication Technologies (ICT) Chat & Email Support: Apple IncE-commerce Specialist and Team Manager-Email handling-Product listing-Ads posting and strategizingSkills & Expertise:-CRM tools-Ecommerce Tools-Proofreading-Creating canned responses for Ecommerce-QA for Email-Optimizing product descriptions for eCommerce-Email handling using different types of CSSAdditional expertise:-Managing a team and providing systematic and detailed instructions and executions.-Customer Relations Management and providing customer satisfaction.-Managing and resolving a customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.-Providing accurate information, an efficient and knowledgeable manner.-Strategizing and simplifying customers concerns and issues-Identifying system and workflow improvements to enhance efficiency.-Possessing a high level of responsibility and professionalism especially when communicating with clients.I've been dealing with thousands of customers via Email who are seeking proper assistance.With my 8 years of vast experience in the BPO industry, I can guarantee that I would provide my inherent capacity to provide beyond expectations for the management and for the customers as well.I learned how to politely provide resolutions, satisfactions, and gain customer LOYALTY. My experiences develop me on how to manage effectively in handling different types of tasks and make sure to provide an outstanding result. It also establishes my organizational, leadership, and mentoring skills.I have the ability to assess people and conduct interviews for aspiring applicants, supervise/manage and train VA or future CSRs.What is good about me is that I’m flexible, open to new changes, and can be trained for new platforms and tools.