Marlon Allers, Ii Email & Phone Number

Remote

Collaborated with business leaders to integrate systems, applications, and databases into centralized systems, ensuring adherence to security controls and policies.Developed and maintained access control reporting, managing accurate records of user applications and systems.Remediated access-related issues, ensuring compliance with Segregation of Duties and Least Privileged concepts.Partnered with business and technology teams to develop and maintain job roles.Conducted formal periodic access reviews and participated in internal and external audits for compliance.Effectively escalated access-related risks through clear verbal and written communication.

Washington, Dc, United States

Troubleshoot Virtual Server and Virtual Desktop environments, including VMware and Citrix VDI.Configured Two Factor Authentication and provided support for BYOD devices.Managed CyberArk, Active Directory configuration, created tickets using ServiceNow, and delivered Tier I & II support.Deployed and maintained PC's and Mac's using MDT, Smart Deploy, and JAMF softwares.Provided support for RSA tokens and managed user security groups.Configured and updated iPhones and iPads using Apple Configurator 2 for Point of Sale (POS)Deployed software updates and security patches using Ivanti.Installed, troubleshooted, and managed standalone and network printers using HP Web Jetadmin

Washington D.C. Metro Area

Documented problem-solving processes in the e-ticketing system.Utilized JIRA for project management and QA testing for software development.Generated reports and dashboards for weekly team meetings.Assisted in online forms development projects using HTML coding.

Washington D.C. Metro Area

Resolved customer complaints and concerns with strong verbal and negotiation skills.Managed Windows XP, Vista, Windows 7, and 8 Resolved customer complaints with strong verbal and negotiation skills.Installed software, modified, and repaired hardware.Provided base-level IT support and set up video conferences and audio bridges.

Sinai Hospital

Directing retail, patient trayline, and kosher cafeterias and a catering department for a 500-bed hospital, including mentoring and managing a team of 20 employees (2 sous chefs, 16 cooks, and 2 prep cooks).Directing menu planning, recipe revision, and compliance with dietary objectives, and implementing and training teams in HACCP, overseeing food production, and controlling all food costs.Conducting comprehensive Food Safety & Sanitation audits to consistently ensure strict compliance.Evaluating feedback from patients and retail customers to ensure client satisfaction.

United States

Setting up audio visual equipment for church services, concerts, and special events.Working with sound technicians to test sound and microphones.Operating the mixer board to achieve desired sound for various events.Imaging, testing, and deploying computers using MDT and Jamf.Deploying software updates and security patches.Performing data migration and upgrades to new machines.Swapping out computers, monitors, laptops, and other hardware peripherals.Installing software and modifying and repairing hardware.