M Jacobs Email & Phone Number

• Determines hardware, software, and configuration requirements for test environment and ensures test environments meet the requirements during testing.• Coordinates with Network Administration, Database Administration, Security Managers and other technical and management staff as required, to ensure test resources are available, properly configured and controlled during testing• Reports test status in accordance with the test plan and established procedures. Issues and defects found during testing are tracked to ensure all have been resolved in accordance with standards and the criteria established in the test plan.• Coordinates with project managers, developers, vendors and users to ensure all testing has been fully executed, documented and reported• Recommend programs for release to production base on documented test results. • Monitors the adequacy of and adherence to information technology internal controls and emergency, disaster recovery and security• Recommend changes to correct deficiencies and enhance the quality of information technology systems and services.• Recommend responses to internal and external audit exceptions related to information technology systems and services and recommends corrective action plans.• Incorporates lessons learned from previous development efforts.• Conducts informal audits of information systems and services and submits results to supervisor.• Prepares documents used supporting the testing to include Master Test Plans, Testability Assessments, Requirement Traceability Matrices, Defects Tracking Documents, Defect Reports and Test Summary Report.• Recommend quality assurance standards and procedures and validates compliance of documented procedures.• Ensures all necessary documents are prepared according to applicable guideline and standards. Ensure all documents are accurate and complete and have been reviewed and approved with the appropriate review process.

Baltimore, Maryland, United States

• Writing queries, producing required reports and documentation.• Receives and responds to requests from users and ensures timely and effective reports.• Enhances the functionality of the website (i. E redesign of the website, integration of internet and intranet etc.) and manages specific projects related to the website.• Assists in planning/scheduling major or long-term projects.• Facilitate routine meetings with key groups for business/it remediation to ensure project timeline and coordinate external resource dependencies to resolve ongoing issues.• Meet with stakeholders to analyze requirements and determine the impact to business rules.• Provided internal IT support for hardware and software applications for the department.• Use business intelligence solutions to provide consistent and transparent access to information

Baltimore, Maryland

• Maintained application software as required by performing such tasks as table management, configuration control, software version, and account/security administration.• Perform troubleshooting, investigation, analysis, and evaluation of day-to-day application problems, and track them to completion.• Assisted team with training employees on risk management.• Coordinated monthly spear phishing trainings to employees. • Developed a working knowledge of Information Technology and vendor tools and utilizes these to support and enhance the ability to perform job-related functions.• Demonstrated the ability to effectively maintain, test and audit the assigned systems to ensure the integrity of the systems.• Identified gaps in the standard Software/System functionality and suggest alternative options or custom processes to achieve the desired results.• Supports multiple concurrent work efforts, educates and coaches other team members, and works with minimal supervision in support of team initiatives.• Deploy server patches updates. • Assisted team with training employees on risk management • Identify cybersecurity risk, documented and flag incidents in Sentinel One endpoint protection system.

Baltimore, Maryland

• Diagnosed, troubleshot and resolved a wide range of software, hardware, and network issues.• Installed, configured and modified hardware and software to ensure optimal performance.• Monitored, logged and tracked all phases of help desk support.• Recommended systems modifications to reduce user problems.• Provided Tier II technical phone and desktop support for Windows and Mac workstations.

Hunt Valley, Md

• Developed project schedules, including work breakdown structures used to create budgets, develop resource requirements, track progress, use case, system test, and, software and hardware requirements.• Created periodic project status reports for project governance documentation communication plans, issues logs, risk assessments, and, management presentations.• Maintain project details within “Microsoft Project” project management tool.• Role and administrated functions in applications modules bolt on applications, and identity systems (including updating application security roles).• Prompt reporting of issues or concerns to the Security Managers.• Maintained the queue and address tickets through calls, email, ticketing systems.• Monitored and audited employee computer use to identify those using computer illegally and troubleshoot the origins and cause of problems.• Identified and migrated documents from existing file share to new document management system. • Administered and documented management system.• Create technical documentation of system as well as instructional documentation for clients and business partners.• Gathered business requirements and assisted in documentation of business unit taxonomies.

Baltimore, Maryland Area

• Provided general clerical support such as distributing mail, scanning documents, faxing, copying, and answering the telephone.• Maintained an electronic, and hard copy filing system for client profiles.• Developed marketing plans for a web-based website. • Evaluated websites, and web resources to help with system troubleshooting problems.

Baltimore, Maryland Area

• Designed, developed, and implemented daily unit lesson plans for 25 4th- 8th grade scholars.• Administered weekly assessments, and used generated data to improve lessons plans.• Trained students to use programs such as Microsoft Office, and basic objected oriented programming software. • Secured sensitive data regarding students with Individualized Education Program needs.

Master'S Degree, Computer And Information Systems Security/Information Assurance

Bachelor’S Degree, Management Information Systems, General