Marlon Gruss Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, Nh, Nl

Amsterdam, Nl

• Responsible for managing the development and launch of a social media platform and mobile app to enable users to combine photos, videos & text into mini stories based around their interests and experiences. • Managed full software development lifecycle for web platform and IOS app using Agile and Kanban processes.• Responsible for all financial planning including user forecasts, analytics and contributing to product roadmap.• Website and IOS app were launched successfully within 6 months gaining 100K users in 20+ countries within 3 months.

San Jose, California, Us

• Engaged with Infosys and Daimler to design and deliver a Global SD WAN network based on Aruba Edge Connect devices and Orchestrator a cloud based management platform. Approx 800 sites globally in scope.• Co-ordinated with Verizon, Deutsch Telecom & Singtel to deploy the new Daimler SD WAN in their respective countries.• Onboarded BT as a Global Service Provider for Aruba SD WAN solutions. Approx 70 countries in scope.• Managed Whitbread rollout of SD WAN solution based on Aruba Central and Edge Connect across 800+ Premier Inn hotels. • Assisted ARM with the design and build of a new WLAN solution including support for the migration of their existing WLAN Infrastructure from AOS6 to AOS 8. Scope 1,900 AP’s across 21 sites.• Managed a BMW proof of concept to simulate and predict signal strength to determine potential locations of Aruba access points to enable remote firmware updates to be performed for new BMW cars parked in respective transfer areas.• Worked with Unilever to migrate 2 Aruba ClearPass clusters from on premise datacentres to 2 Azure Cloud clusters.• Delivered multiple SD WAN and Cloud based solutions for Lyondell, Axis Communications, Husqvarna, Amex and Sysco Corp.

Chicago, Il, Us

• Part of the EMEA M&A team responsible for the migration and integration of IT applications, networks, and infrastructure of an acquired international company with offices and plants in 4 countries across 20 sites.• Responsible for managing the co-ordination of internal and external technical and functional resources as well as acting as the ADM interface to global IT services consultancy TCS responsible for implementing on site migration activities.• Managed the integration and setup of new SaaS based Payments and Treasury system from SAP ECC6 to FIS Trax SAP • Engaged with Finance, HR and IT stakeholders for the planning and migration of Cegid a SaaS based payroll system.• Managed the migration of multiple localised finance applications to Oracle NetSuite cloud-based solution.• Responsible for managing the migration of multiple IT network solutions to AWS and MS Azure cloud.• Engaged with Verizon U.S on the roll out of new Broadband and MPLS connections across 16 European sites.• All migrations completed successfully within budget, migration scope and before agreed cutover deadline.

London, Gb

• Responsible for managing a B2B technology improvements & automation programme rolled out across 6 European OpCo’s. • Managed the setup and installation of Cisco’s NSO platform with networks, infrastructure team and Cisco Prof Services.• Setup Cloud Interconnects on Equinix to provide Enterprise customers access to AWS, MS Azure and Google Cloud• Managed the setup and configuration of Cisco SD-WAN Management & Orchestration interface and provisioning system.• Co-ordinated the delivery and setup of Cisco, Ciena and Viptela devices being rolled out as part of improvements programme.• Responsible for Technical and Operational readiness of platforms including access control, technical support, and training.• Delivered both projects within scope and agreed timelines using SAFe framework to manage technical and commercial Milestones

Amsterdam, North Holland, Nl

Co Founder of new distributed platform for connecting investors to the blockchain ecosystem based on a tokenised trust and reputation protocol. The platform enables ICO's and new companies to crowdsource interest in their ventures and for users to research crypto and blockchain information through verified curated links.

Amsterdam, Noord Holland, Nl

• Responsible for the development and launch of a mobile IOS video streaming App that enables users to setup private video messaging, live broadcasts, and visual chats. • Managed AWS cloud services including EC2, VPC, S3, MySQL. as well as TokBox API for live video streaming services.• Developed strategic business partnerships to support international development and rollout including Japan and Asian markets. • Localised the app in multiple languages and setup customer analytics across multiple demographics and regions.• Managed a remote team of international developers and testers using Agile scrum and Kanban methodologies.• Launched the app through targeted social media channels and network of social media influencers.• App achieved user downloads of 80K within first 4 months with average time spent on the app averaging 12 mins.

London , Gb

• Managed migration 1M mobile numbers from BT to EE to enable all mobile numbers to be administered centrally by EE.• Project delivered across full lifecycle from Concept stage through to Planning, Design, Build, Transition and Testing.• Responsible for managing budget of £1M, including all financial planning and reporting.• Managed all communications planning based on agreed timelines between Regulatory bodies and stakeholders within BT and EE.• Engaged with VP sponsors, IT, Technical, Operational, Governance and Financial teams across both Matrix organisations.• All 1M mobile numbers were migrated ahead of planned timelines with no disruption to customers or service.

London, Gb

• Responsible for managing the B2B Carrier Ethernet Improvements programme across 5 European OpCo’s. Included the provisioning of a new Cisco Network Management platform and the addition of new Customer Premises Equipment (CPE’s) • Managed proof of concept and testing of Cisco SD-WAN Manage NMS including Orchestration and Provisioning.• Engaged with multiple local and international suppliers for the delivery of devices and network infrastructure.• Co-ordinated multiple RFP’s for a Network Provisioning System and CPE devices including the vendor selection process.• Co-ordinated the development and rollout of centrally managed framework of digital assets to enable alignment of UI / UX branding across all Liberty Global platforms and its European OpCo’s.• First release of the digital repository was delivered within 3 months of initiation and within approved budget.

London, Gb

• Responsible for managing the design and build of a new Business portal to support the launch of Fixed Line and Broadband products to small business customers.• Co-ordinated the design and build of web pages and digital assets with internal developers and external design agencies.• Managed all digital copy and production of Marketing and Support materials including User Guides, Price plans, FAQ’s & T&C’s• Engaged with Strategy & Planning and Finance teams to agree project funding & IT build process• Vodafone small business portal was released successfully on time and within budget.

London, Uk, Gb

• Managed the operational readiness and launch of an IOT Managed Tablet service for enterprise companies that wanted to deploy confidential and secure services globally using managed tablet devices with global configured SIM’s.• Gathered SIM requirements across VF OpCo’s to enable SIM to be tracked, wiped remotely, and managed from secure portal.• Responsible for managing the integration of BAU processes into the delivery of new M2M Managed Tablet solution.• Managed overall project budget, delivery plan, deliverables, risks and issues and network escalations• Project launched successfully to 4 early adopter customers in the medical field using certified tablet devices with global SIMS.

• Responsible for managing the development and launch of a social media platform and mobile app to enable users to combine photos, videos & text into mini stories based around their interests and experiences. • Managed full software development lifecycle for web platform and IOS app using Agile and Kanban processes.• Managed remote international development and marketing teams across multiple time zones.• Responsible for all financial planning including user forecasts, analytics and contributing to product roadmap.• Website and IOS app were launched successfully within 6 months gaining 100K users in 20+ countries within 3 months.

London, Uk, Gb

• Managed a “Hard-Steering” project as part of an EU directive to provide more competitive pricing to roaming customers.• Responsible for group-initiated project to develop, test and rollout a new Hard Steering API to 10 VF European OpCo’s• Co-ordinated reconciliation of master data between VF group and service operators to align customer account status.• Co-ordinated local governance, financial budgets and approvals for Op Co.’s implementing Hard Steering.• Hard Steering was delivered and managed successfully to all in-scope countries within time frame set by Ofcom.

London, Gb

• Managed the design and development of a pilot eCRM marketing campaign management solution for TUI NL & BE.• Developed a pilot data warehouse and BI solution to track and store mobile and online travel inquiries and booking behaviour for the targeting of personalised marketing offers to pre and post departure customers using the UNICA platform.• Managed a cross functional team of developers and external consultants using Agile Sprint and Kanban methodologies.• Pilot eCRM proof of concept was delivered to the client within 3 months from start of the project

Salford, England, Gb

• Responsible for managing a customer experience get well programme aimed at identifying and resolving major issues around delivery and in-life support of Fibre. Deliverables were to reduce customer service calls, churn rates and improve Fibre NPS.• Co-ordinated cross functional work streams to identify and resolve customer unhappy paths relating to their Fibre journey.• Managed remediation activities to improve fibre ordering & provisioning process including CRM updates and firmware upgrades.• Programme resulted in 60% reduction in service calls, reduction in monthly churn rate and a reverse in decline of NPS score.

London , Gb

• Responsible for the development of new mobile applications and website to support the launch of EE’s new 4G devices. • Ensured alignment of interdependencies between the Orange and T-Mobile as part of the new merged EE brand.• Co-ordinated 4G Functional requirements, Technical designs, Statement of Work, Test Strategy and Environment Requirements.

Foster City, California, Us

• Responsible for Go-to-Market launch strategy and €1.8m budget for Visa Europe’s new digital wallet for UK, Spain & France.• Developed an online Marketing portal for Visa partners - merchants, issuers, acquirers, and wallet providers.• Worked with Brand and Digital Agencies to agree and plan a Go-to-Market launch strategy and timeline.

Issy-Les-Moulineaux, Île-De-France, Fr

• Worked with 5 Orange country digital teams to improve Order to Sales conversion rates and NPS for their online stores• Engaged with country stakeholders including product and UX / UI teams to improve online offers and rework customer journeys.

Grand Forks, Nd, Us

• Part of a team setup to build a new Mobile phone company in the Solomon Islands based on Huawei turnkey solution.• Responsible for product and marketing strategy for the launch of voice and data services on the new network. • BeMobile launched in Aug 2010 with a range of devices and pricing offers based on local market affordability

Bellevue, Wa, Us

• Responsible for end-to-end transition of a new mobile & online Music portal to T-Mobile’s strategic European partners.• Managed the rollout and integration of a web payments facility.

Reading, Berkshire, Gb

• Managed the launch of BlackBerry Bold device and BlackBerry Internet Service to 3 Mobile Consumer & Business customers.• Responsible for all Product launch activities across consumer and business channels including Mobile and Web payments.

London, Gb

• Responsible for dual UK launch of Blackberry Curve 8310 device and Mobile over-the-air Device Management Platform • Managed projects technology and delivery budget in excess of £5 million delivered using Agile Scrum methodology.

London, England, Gb

• Responsible for the Transition of Master Data from multiple legacy SAP systems to a new global consolidated SAP system. • Included ETL, cleansing and consolidation of data within European OpCo’s and offshoring data to new data centres.

London, England, Gb

• Managed a global SOX compliance programme for the transition and compliance of Data Centres and IT infrastructure• Developed change programme with business users and IT to identify and address key processes affected by the change.