Senior Managing Director for Customer Success within the Financial Services Org, with a focus on Capital Markets, Insurance and Banking. Lead a team of Strategic Cloud Consumption Principals and Customer Success Account Managers (CSAMs) towards achieving outstanding business results for our stakeholders/clients and partners. This includes achieving sales and consumption targets Y/Y. Azure, M365, Co-Pilot, AI/ML, Biz Apps, Power Platforms, Dynamics, Microsoft TEAMs, and most important of all, Security.

Acting Consulting Practice Leader - Industry Solutions, Azure Cloud & Artificial Intelligence role includes overseeing other peer Directors and TDMs (Consultant Managers, and their teams -- approx 150 people) and overseeing the ATZ NA Consulting business for the first quarter of the Microsoft Fiscal in addition to the existing responsibilities of Managing Director, Industry Solutions: Technical Delivery role below.

Over the tenure of this role accross two separate business segments, I've been responsible for leading (hiring, enabling, performance reviewing and managing) a large team of Technical Consultants, Premier Field Engineers and/or Dedicated Support Engineers towards successful small, medium and large and/or complex engagements and technical deliveries in the Commercial and Public Sector, US Federal (Cleared) segments across the AC&AI and Modern Work workloads. Direct responsibilities also include planning, prioritizing, and implementing the team's broader business strategy as defined by organizational leadership. Also responsible for supporting and guiding the team to meet their delivery commitments by ensuring they have the appropriate readiness, training, tools and knowledge to ultimately drive engagement success, customer satisfaction and Americas Time Zone Services Revenue. Driving Azure Consumed Revenue and Microsoft Consulting Services (MCS) New Work Sold (NWS), as well as ensuring my resources can deliver to grow our Premier-Services Core Billed (PCB) Revenue are also a part of the core leadership responsibilities. Organizational DE&I Lead. Currently, serve as the Technical Delivery Domain Area Sponsor (DAS) for the Healthcare and Lifesciences Microsoft Consulting US/NA Practice.

Responsible for managing Microsoft CSS Global Partners, Vendors and Outsourcers that deliver Consumer and Commercial Services and Support across a number of Geos and Time Zones for several products world wide (i.e. Xbox, Azure, Windows, Skype, 0365, Dynamics, Bing Ads) on prem and in the cloud. In total approx $80M revolving book of business over the portfolio management term. Also responsible for onboarding and managing our Gig economy Suppliers for the Microsoft Communities, Forums and Social Networks accross Surface, Skype, Office and Windows Consumer. Led managing our disability partner(s) for Disability Answer Desk (DaD) and also for American Sign Language (ASL), now a part of the Showcase Program for Microsoft. Worked with CELA (Microsoft Legal) to define and implement contract terms and SOWs that ultimately resulted in Microsoft streamlining its Global Partner Model for Support.

All responsibilities of prior customer facing role as Practice Manager (Managing Director) below for a $26M P&L Practice. Additionally in this role: Delivery Management Manager (DMM) scope expanded to include managing and authorizing Microsoft Consulting deals (and corresponding added P&L $8-$10M), consulting delivery, quality, customer satisfaction, forecasting, RFPs, RFIs, sales excellence and partnership. Cover the entire Microsoft Services, delivery and support portfolio including the direct management of team and team reaources: Engagement Managers, Account Delivery Executives, Service Delivery Managers / Technical Account Managers. Also in charge of Sales Deal Approvals, and all related delivery engagements including on premise and cloud solutions (0365 and Azure), Security, Modern Applications, Big Data Solutions, Business productivity solutions, Dynamics, Virtualized solutions, Migrations, and POCs.

Responsible for running a P&L Practice with an $18M book of business with quarterly report outs/accountability. Manage a Premier Support Practice of high-performing Technical Account Managers in the Greater South East District who position & deliver technology solutions to customers, specifically addressing customer projects, technology and security needs. P&L growth responsibilities lie within the Commercial Enterprise space for the Greater South East area, corporate and mid-market accounts, working closely in conjunction with Microsoft Sales to ensure business continuity via support delivery, consulting and software sales. Goals include: delivering mission-critical solutions to customers, ensuring exceptional customer/partner experiences, customer satisfaction, positive scorecard metrics and growing delivery margins Y/Y. Responsibilities include: Business development, consulting, forecasting, project management, people management, performance management, training enablement, development, recruiting & hiring.

Within the Technical Microsoft Management and Security Division (MSD) now known as the Cloud and Enterprise space: Led a Support Team of Sr. Engineers responsible for the world wide support for clients that have the Microsoft System Center product suite and all related Security Products and Solutions. Oversaw technical delivery and support and was responsible for performance management, hiring, training, development, recruiting, reviews, escalations, business strategy management. Responsibilities included: #1 Global Support business accountability for $1B+ dollar product support via global English escalation, crisis management, business continuity management, problem solving, talent attraction and retention. #2 Managing and enhancing the performance of a team of Support Escalation Engineers, Offshore frontline Managers with direct reports of their own to include the areas of customer satisfaction, technical proficiency, timeliness of support delivery and understanding Microsoft customer needs. #3 Monitoring and enhancing the performance of the team in the areas of productivity, customer satisfaction, employee satisfaction and employee development, as well as enhanced the goal of quality support by providing individual coaching feedback sessions that focused on improving customer satisfaction. #4 Managing and optimizing forecast budgets, resources, schedules and vendor relationships. #5 Working with the product group directly (via the Frontline Program, Beta Program and Cx feedback) to improve the next product code release.

First point of contact and trusted business advisor to 12-14 Microsoft's Premier Support customers (including Premier clients with Global Exhibits in other timezones and geos, and with Financial institutions on Wall Street). Provided valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management. In addition, working alongside Support Practice Manager and a virtual account team to manage politically sensitive issues impacting either the customers business or impacting Microsoft's relationship with our customers. Work with accounts to develop and maintain a support plan. Communicate proactively with accounts regarding product and program information, supportability issues, and strategic product plans where appropriate. Responsible for the coordination and service delivery for downstream TAMs in other countries or regions.

Acted as a trusted business advisor to 20-22 Microsoft's Premier Support customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management. Managed politically sensitive issues impacting either the customers business or impacting Microsoft's relationship with our customers. Worked with accounts to develop and maintain a support plan. Communicated proactively with accounts regarding product and program information, supportability issues, and strategic product plans/roadmaps as appropriate.

Worked with a team of TAS' to manage through a pooled model 600 Premier Essential Small Medium-Sized Business (SMB) and un-managed customers with regards to their support needs. Worked an email and phone queue to answer requests and provide information on Microsoft products, their integration and methods of support delivery, their product support lifecycles, their security risks and remediation. Ensured timely resolution of client issues by resolving or referring issues to product specialists.

Co-Founder of Venture Capital Fund and Asset Management Firm. Investing in healthcare companies that enable access, reduce costs, and/or improve healthcare outcomes for world citizens across the globe.

Sub to Black Pearl Global Investments, BPV is a leader in Contact Lens Manufactoring. Manufactorer of the Extreme H2O Contact Lenses (formerly Hydrogel Vision by Clerio) and Toric color lenses. 5th Largest in Northamerica, with global distribution and sales across 5 continents.

Advisor to the CEO and COO for LevelUp Enterprises- A for profit Financal Literacy and educational platform creating wealth enpowerment in the urban community. Focus includes: stocks, equities, futures, currencies, options trading and crypto.

Advisor: Operations for South East. Real Estate Lending Practice Advisor.Parent Company / Affiliates: LNH Capital, MyRE360

El Libertador Holdings Int. is a holding company based out of the US that owns, controls and/or manages a portfolio of assets within the USA.

A Private Equity and Investment Due Diligence Firm focused on making sound investments and producing profits. Acted as Sr. Partner assisting Managing Director and Founder Dr. SP Williams. (Successful exit 2019)RW Firm Accomplishments:• Investments made across 9 industries (Biotech/Pharma, Medical Devices, Alternative Energy, Transportation, Health and Wellness, Beauty/Cosmetics, Real Estate, Consumer Tech, and Entertainment) totaling more than $400,000 in private funds invested• Funded first joint community grant to minority entrepreneurs in Charlotte NC• 15 Start-ups launched since 2014• Advisor to more than 42 small businesses and 75 entrepreneurs• Advocates for local policies that will strengthen the entrepreneurial ecosystem of Charlotte NC

Provided IT Help Desk support in English and Spanish for remote Diebold Support Engineers and end users. Provided PC related hardware support for hardware components such PC Air cards, IBM laptops, routers, PDAs and Printers. Performed hardware orders and performed hardware setup and software installations.

Served as a System Administrator for the College of Engineering student computer labs administering Windows and Mac systems. Managed backup schedules for the servers & conducted deployments and troubleshooted system problems.Provided IT Help Desk support for the Dean's office and the college of Engineering at the University. Supported Faculty/Staff needs, performed installations, repairs and troubleshooted TCP/IP connectivity issues, printing, network/password access etc.