Director of Technology - Single Stop USA (New York, NY)Key Contributions: • Worked with senior management to categorize product development tasks and create product roadmap to prioritize and guide software programming efforts. • Reviewed current technical team, created resource plan and allocation of responsibilities, wrote job descriptions and interviewed candidates. • Conducted discussions with software vendors (Salesforce, CloverETL) for possible implementation to address external and internal requirements.Senior Business Analyst – Department of Sanitation, City of New YorkSenior business analyst on a project to build a web-based enterprise-wise system to replace the existing paper daily operations board used at all District and Borough locations throughout the Department of Sanitation for the City of New York (DSNY). The operations board is used to assign available personnel and equipment to all daily operational tasks.Key Contributions: • Elicited functional requirements through meetings and interviews with business staff and reviews of existing documentation. • Prepared business process descriptions, user stories and developed prototypes for review with end-users to confirm accuracy. • Translated approved business requirements into functional specifications, and served as liaison between business community and IT organization (developers and QA testers) throughout application development life cycle (using Agile development methodology) to ensure that solutions developed satisfied user requirements.Business Analyst - Madison Square GardenBusiness analyst on a project to implement a web-based time and attendance system for a major sports and entertainment holding company.Key Contributions: • Documented business requirements; created and executed test scripts to verify system functions and performance; identified functional defects and worked with vendor to resolve issues.

Senior business systems analyst (100% remote) at a financial technology company which is the leading online real estate investing platform for buying and selling rental investment properties in the $4 trillion single-family rental home sector.Key Contributions: • Interviewed business unit representatives, documented detailed processes and created interactive overall business process flow dynamically highlighting where core data elements were used throughout the organization. • Reviewed and provided suggested changes to proposed dictionary of data elements to ensure consistent use in different business units throughout the company. • Met with external software vendor in system configuration meetings to provide requirements for project intake process and validated configuration setup. • Supervised sessions with multiple business units required for internal process that needed to be executed in response to institutional client demands. • Created configuration template for multi-company property acquisition process involving multiple business units. • Project manager for company-wide initiative to enhance customer experience.

Senior business analyst responsible for platform & process solutions setup at an e-commerce tech startup firm. Key Contributions: • Project manager and primary data architect for remote team responsible for development and testing of a multi-system systems integration initiative using MongoDB for data synchronization. • Developed and implemented Jira/Confluence templates for system feature requests and bug reporting to support multiple company-wide project initiatives. • Configuration and maintenance of Podio system and Globiflow scripts to support company-wide workflow process automation.

Product designer for a software company that provided cloud-based solutions for supply chain collaboration, supply chain execution, financial supply chain and supply chain intelligence.Key Contributions: • Worked on virtual teams consisting of client managers, developers and quality assurance personnel to define and design new applications and enhancements to existing software product suite. • Supported the implementation and deployment phases of new products via Agile methodology. Software product suite was used by thousands of buyers, suppliers, factories and financial institutions around the world to manage orders, access capital, track work-in-progress and manage financial transactions.

Business Systems Consultant – City of New YorkSenior implementation business consultant for a new, automated, web-based system designed to support existing attendance, leave and workforce management functions for New York City government (80+ agencies, over 160,000 employees).Key Contributions: • Designed and documented implementation methodology for project managers and business analysts. • Conducted monthly 3-day workshops to begin implementation process at each agency, including project introduction, review of project steps and description of all system configuration options. • Analyzed procedural requirements at each NYC agency; coordinated system set-up/configuration, system testing, end-user training and help desk support at each agency. • Designed and created electronic surveys to collect required information from agencies and extract information in a consistent format for loading to new system. • Designed and created a custom data extract programs to convert information from existing legacy systems to required format for loading to new system. • Provided voice-recording for computer-based training video created to support city-wide system roll-out and ongoing training needs.

Implementation of product lifecycle management (PLM) software at companies in apparel industry. Presentation of proposed changes to business processes to management and user communities for review and approval. Analysis of client business requirements, documentation of functional design for system support requirements, managing programming effort, system testing, development of user documentation, end-user training.

Implemented more than 20 information technology systems implementation projects at some of the country’s leading companies. Clients included Liz Claiborne, Homedics, Jones Apparel Group, Warnaco, Tommy Hilfiger USA, Federated Department Stores, Target, Dun & Bradstreet, J.C. Penney, The Hartford, Equitable.