Marlon Matthew Email & Phone Number

New York, Ny, Us

New York, United States

San Diego, California, United States

• Launched multi-million-dollar NYC-based asylum seeker shelter and assistance contract throughout multiple markets statewide.• Developed strategic vendor alliances to enhance project delivery and operational efficiency.• Implemented program Standard Operating Procedures in the field to ensure adherence and project success metrics.• Managed global operations for high-profile contracts, achieving 36% quarterly average revenue growth and 33% quarterly average gross margin in 2022.• Oversaw operations for covid-19 testing on cruise lines, bolstering new revenue streams and fostering partnerships with Carnival International and Royal Caribbean Group. Projected monthly revenue increase of $1.5 million.• Oversaw 500 employees across two projects and led interviewing, training, scheduling and payroll objectives. Conducted disciplinary actions fairly and consistently.• Spearheaded global logistics for medical supplies and personnel for covid-19 testing on Carnival and Royal Caribbean cruises. Optimized procurement processes to enhance efficiency and cost-effectiveness.• Delegated operational responsibilities to direct reports. Emphasized customer-centric approaches and ensured regulatory compliance.• Authored SOP content and revisions for improvements in operational efficiency, compliance and profitability.• Diligently managed facility operations and patient data in Salesforce and Zoho, timesheets in Deputy, and expense reports and time banks in Workday.• Achieved program waste percentage below 5%, overtime percentage below 10%, and highest project-wide program satisfaction survey results at 96%.• Consistently surpassed bonus metric benchmarks in 2023 with quarterly averages of 766% revenue growth and 32% gross margin.• Conducted internal audits across 12 statewide care facilities. Achieved top-tier external audit ratings and positively impacted regulatory compliance.

Rancho San Diego, California, United States

• Directed all restaurant operations, including opening/closing procedures, food quality assurance, inventory management, procurement, and scheduling.• Conducted comprehensive interviews for new hires and meticulously evaluated the performance of current staff members.• Trained team members monthly on new menu promotions and items, enhancing their understanding and execution of service promises.• Increased positive guest surveys by 24% in Q1 2022 through effective team management.• Achieved a 97% Ecoshure food safety assessment score in Q4 2021 by preparing and leading daily team efforts.• Improved service efficiency by meeting ticket times by 28% during peak hours in Q1 2022.

San Diego, California, United States

• Utilized organizational and strategic leadership skills to effectively assist and team lead associates assigned to all inbound related functions.• Excelled in meeting inbound deadlines ahead of schedule while fulfilling all service level agreements for purchase orders.• Thoroughly trained new associates in inbound and outbound functions to uphold exemplary customer service standards.• Team led warehouse associates to increase inbound productivity by 75% in all zones of the facility on a consistent basis.

San Diego, California, United States

• Effectively resolved Qdoba Rewards issues for guests. Utilized Microsoft Office 365, Aloha Enterprise, Bottle Rocket, and Marketforce CRM.• Expediently cleared a backlog of 5000+ unanswered emails and achieved a same-day response time for the Rewards department.

San Diego, California, United States

• Proficiently executed front of house duties including serving, hosting, and cashiering with a strong focus on customer service and guest satisfaction.

San Diego, California, United States

• Exceeded service expectations through attentive guest interactions while concurrently training new team members on Customer Service protocols.

San Diego, California, United States

• Provided rapid response to high-priority tickets from the California Department of Corrections, contributing to operational efficiency and client satisfaction.