Marlon M. Email & Phone Number

Los Angeles Metropolitan Area

I'm a Strategic Account Manager for Southern California at Femasys. I am dedicated to driving sales and business development initiatives to support IVF doctors and OBGYNs adopting our cutting-edge products, FemaSeed and FemVue. With a focus on conducting engaging product presentations and providing hands-on support during patient procedures, I am committed to empowering healthcare professionals and optimizing patient outcomes. Through cultivating strong relationships with healthcare providers and collaborating with internal teams, I develop customized educational materials to ensure our products meet the highest standards of care. With a solid understanding of reproductive health and fertility treatments, I strive to revolutionize women's healthcare and make a meaningful impact on patients' lives worldwide. Let's connect to explore opportunities for innovation and growth together! #WomensHealth #Fertility #MedicalTechnology #Innovation #Empowerment"

Los Angeles Metropolitan Area

As a dedicated client relationship professional, my personal surrogacy journey fuels my commitment. Expecting our second child in 2024, family signifies love and stability. I've contributed to innovative infertility therapies at OvaScience and directed 180+ surrogacy journeys at Growing Generations and The Fertility Agency. My focus is on surrogate empowerment and customized intended parent coaching, assessing care standards, and policies in fertility programs. As a public speaker, I share expertise on assisted reproductive technologies to inform and inspire.• Increased client engagement by 20% through targeted outreach, addressing evolving needs. • Executed three campaigns aligning business strategies, resulting in a 25% engagement increase and 15% customer acquisition growth.• Leveraged market research for a 30% improvement in product value, ensuring successful market entry.• Applied data analysis, improving recruitment efficiency by 15% and reducing time-to-onboard by 10%.• Enhanced client communication clarity by 25%, implementing content organization strategies, boosting satisfaction.• Conducted in-depth policy research on reproductive health, producing four advocacy materials annually. Supported legislative campaigns and engaged with 25 policymakers to advance reproductive rights.

Los Angeles Metropolitan Area

Managed full-service gestational surrogacy, overseeing day-to-day operations, fertility treatments, third-party logistics, travel, and financial accountability. Exceeded customer expectations by anticipating spoken and unspoken needs. The Fertility Agency was ormerly known as Global IVF.com and Agency for Surrogacy Solutions, Inc.• Improved internal collaboration efficiency by 25%, aligning clinical services, operations, and analytics teams to exceed client expectations and enhance overall service delivery.• Successfully planned, managed, and completed 25 project tasks a day within deadlines.• Established a cloud-based administration, enhancing accessibility and efficiency of case management files.• Maintained daily interaction with a nationwide network of 20 IVF clinics and third-party coordinators.• Deployed financial trackers, ensuring accurate revenue tracking for 250 open cases.• Enhanced file management protocols, resulting in a 20% improvement in efficiency, and updated policies and procedures for streamlined operations.• Spearheaded collaboration with 10 IVF clinics, 15 OB/GYNs, and 20 reproductive endocrinologists. Facilitated advocacy efforts and influenced state-level reproductive health policies to align interests and promote legislative initiatives.

Greater Los Angeles, California, United States

Under my direction, I curated an executive experience for world-class VIP and celebrity Intended Parents building their families through surrogacy. I launched and directed a hybrid service model that offered impeccable project management with an exclusive people-centered client service experience. I created a uniquely customized surrogacy process that set industry standards, exceeded expectations, and created new opportunities to deliver memorable experiences. I maintained a direct relationship with a portfolio of over 150 clients. I motivated cross-functional teams in retaining relationships to build partnerships that influenced revenue goals.• Demonstrated a 15% increase in client conversion rates by delivering persuasive presentations to managerial and executive audiences, effectively communicating the value proposition and success metrics of products and services.• Traveled 50% of time to USA hospitals for births, IVF clinics for embryo transfers, obstetrician pregnancy appointments, and neonatal specialists' procedures to assist as medical concierge• Delivered conflict resolution and ombudsman expertise to protect client interests• Managed a portfolio of over 50 international and domestic client cases yearly• Delivered full-scope client support service throughout their surrogacy process as the liaison between IVF clinic, surrogate, egg donor, insurance agency, and law firms• Customized a CRM VIP sales process• Analyzed Salesforce data to generate custom reports• Supervised and coached two employees on my team• Oversaw the 2020 revision of the VIP sales experience in Salesforce• Delivered Spanish language case management in the Latin American markets• Effectively problem-solved for international clients in a culturally sensitive manner• Maintained an average response rate of 1 to 3 hours compared to the company's 24-hour response policy• Mobilized 200 volunteers resulting in successful legalization of surrogacy contracts in New York.

Panamá, Panama

Launched an international division to provide marketing, sales, and project management for OvaScience (acquired by Millendo Therapeutics), a global life sciences company dedicated to improving fertility for women. My focus was commercializing new fertility treatments such as the AUGMENT treatment designed to improve the health of a woman’s existing eggs and thus possibly improve success with IVF.• Connected IVF clinics and patients as medical concierge for 30 clients• Developed 3 new engagement campaigns to support the strategic direction of the company• Coordinated complex life-sciences logistics• Planned the launch of start-up operations outside the U.S. in Panamá and Canada• Created, maintained, and refined a CRM sales process using Salesforce• Managed a list of 350 leads and completed new client consultations resulting in 30 conversions valued at $45,000 each• International start-up experience• Marketing and communications efforts for international markets (Spanish)• Created strategic partnerships to increase brand growth• Worked Independently• Developed processes and implemented strategy changes

Greater Los Angeles Area

As the primary liaison for high net-worth individuals and trusts, I fostered direct relationships with 120 contacts annually. Collaborating with senior staff, I consistently exceeded revenue goals, raising an average of $3.7 million yearly. Notably, in 2014, I secured $2.2 million in foundation revenue, surpassing set targets. This funding constituted a substantial 70% of the agency's operating budget. Additionally, I successfully obtained in-kind and pro-bono support totaling over $311,000 from corporate partners, including IBM and Taproot.

Los Angeles, California, United States

Secured $5.2 million in grant income within the first year. My commitment to sustainability extended to initiating prospect research, establishing a future funding channel for the organization. Recognizing the importance of efficiency, I streamlined systems and procedures to ensure goal alignment. My proactive approach involved extensive research and networking to identify and cultivate funding prospects. I meticulously wrote and submitted grant applications and reports, contributing to the organization's financial stability. Additionally, I took charge of stewardship and donor relations for institutional funders, creating a robust framework for lasting partnerships."

Greater Los Angeles Area

I developed extensive experience writing grants & case statements, sponsorship proposals, reports & evaluations, donor communications & appeal letters, fundraising plans, and provided copy editing.

Greater Los Angeles Area

Increased funds through annual giving, major gifts, and sponsorships. Branded Bernie Brillstein Golf Classic, scaling from $50,000 to $100,000. Annual appeals surpassed goal by 134%. Implemented effective donor strategies. Generated major gifts, moved contributors to higher levels, and led employee giving campaigns. Served on employee recognition committee, earning awards and distinctions.

Greater Los Angeles Area

Department of Community Planning and Economic Development, adult technology literacy and workforce transformation initiatives.

West Hollywood, California

Recruited and educated membership to act on legislation and public policies; directed substantial public affairs and government relations activities and education about HIV/AIDS public policy. Simultaneously assisted as a Community Organizer to the Southern California HIV Advocacy Coalition (SCHAC), coordinating policy education workshops and legislative visits with elected officials.

Greater Los Angeles Area

Directed diverse programs, supervised staff, and contributed to personnel, hiring, and strategic planning committees. Led a successful afterschool initiative, reaching 1,500 students weekly. Created a powerful brand identity for the Pico-Union Revitalization Team, fostering youth engagement and community development. Coordinated an international diplomatic delegation to El Salvador for the Salvadoran American National Network.

Santa Monica, California

Managed the donor-advised grantmaking program and coordinated regular cycle activities of four grant programs. I gained primary expertise in grantmaking, administration, and program management concerning tax-exempt organizations. I became an expert analyst of grassroots community organizing, strategic communications, and community relations programs.

Cultural Anthropology

Chemistry

Liberal Arts