Marlon Velasco Merida Email & Phone Number

Morelos, Mexico

Ciudad De México, México

• Repair Project Manager with the ability to resolve complex customer inquiries, manage projects and escalated issues.
• Fully documents interactions in real-time.
• Review and validate root cause for all escalated requests and use this information to improve continuously within service delivery teams.
• Coordinating all parties which are involved with the resolution process.

Ciudad De México, México

Ensure successful knowledge capture and smooth transition between the business and GBS, projects with aggressive timelines and potential scope changes – to meet or exceed project expectations.

Bogotá, Distrito Capital, Colombia

Identification of productivity projects throughout the PepsiCo Colombia supply chainusing DMAIC methodology, in addition to Lean and Agile tools, and data analysis fordecision making

Tennessee, Estados Unidos

Minimization of the movement of materials, improvement in the layout of the warehouseand reduction of times using the Lean Enterprise Systems methodology (Lean 5.0)

Morelos, México

Realization of SMED (Single-Minute Exchange of Die) to reduce time in the capper and sorter of caps in line one of the aerosol section

Ingeniería Industrial Y De Sistemas, Industrial Engineering

Lean Enterprise Summer Program, Engineering/Industrial Management

Activities and Societies: Lean Six Sigma, DRIVES model, Lean 5.0, TPM, Kaizen, Lean Enterprise