Marlon Wint Email & Phone Number

London, England, United Kingdom

Playing a critical role in ensuring exceptional customer service and satisfaction within a pharmaceutical wholesale distribution company.Leading and managing the customer service team, implementing strategies to optimize customer interactions, and drive operational excellence.Ensuring customers receive a timely, accurate, and personalized service while fostering strong relationships with key clients and stakeholders.(Will update this more in time)

London, United Kingdom

Championing customers at all times while being a creative-thinker with an infectiously positive approach to work. Resolving customer queries via phone and email ensuring full customer satisfaction is achieved.Working within Loaf's Customer Experience department becoming an expert on the phone, an excellent creative writer and a good listener with a natural flair for speaking about Loaf's scrumptious stuff (products).Key Responsibilities in current Role:• To have a… Show more Championing customers at all times while being a creative-thinker with an infectiously positive approach to work. Resolving customer queries via phone and email ensuring full customer satisfaction is achieved.Working within Loaf's Customer Experience department becoming an expert on the phone, an excellent creative writer and a good listener with a natural flair for speaking about Loaf's scrumptious stuff (products).Key Responsibilities in current Role:• To have a passion for the Loaf brand and product• Ensuring that the company provides the best customer experience at all times.• Ensuring that the customer message is kept on brand at all times.• Ensuring that all customer communication is of the highest standard.• Ensure that you have excellent product knowledge at all times• Resolve all customer questions and queries in a professional and timely manner.• Work in other departments and the showroom as required. • Liaise effectively with all other departments within Loaf. • Take the initiative to deliver beyond the expectations set for your role. • Support the team to pick, pack and send out brochures and swatches. • Follow and work to the Loaf Cor! Values and the Sales Team Standards. • Display a professional attitude towards the job at hand and the rest of the team• Ensure that all systems and processes are followed with regards to returns and refunds. Show less

West London

Working within a high demand, fast past environment as a customer service executive / administrator, working closely with senior management based at the Head Office in West London. Delivering a pro-active and efficient administration service supporting the customer service team, customer liaison team and sales team, while servicing customers who are pre-dominantly in the Restaurant / Food and Beverage sector. Responding promptly to queries even when liaising with other departments or… Show more Working within a high demand, fast past environment as a customer service executive / administrator, working closely with senior management based at the Head Office in West London. Delivering a pro-active and efficient administration service supporting the customer service team, customer liaison team and sales team, while servicing customers who are pre-dominantly in the Restaurant / Food and Beverage sector. Responding promptly to queries even when liaising with other departments or external contacts as and when required.Ensuring that all customer issues are dealt with efficiently and all urgent requests / challenges are resolved positively and any issues relating to contractual elements are referred to the relevant Account Manager/s.Demonstrating good teamwork and flexibility in providing support and assistance for other departments / customer service team members and to be the link between the Customer and the Production/Transport Teams on all related queries, with a focus on service delivery, linen management and business effectiveness.Provide or produce information and reports as required by the senior management and analyze and detail usage information and reports as required by senior management.Additional Customer Service Duties Include:• Dealing with customer queries by telephone and email within a timely manner.• Offering all customers excellent customer service when on the phones.• Responding promptly to customer inquiries to ensure deliveries to sites are not affected.• Taking ownership, investigating and resolving customer complaints.• Provide customers with delivery information and process order requests for following day.• Keeping record of customer interactions, transactions, inquiries, comments and complaints.• Communicating and coordinating with internal departments where required and if need be escalating serious complaints when encountered to the Customer Service Supervisor/ Customer Service Manager. Show less

Holland Park (London, Uk)

Teaching ICT & Computing across the age and ability range of the school. Implementing and delivering an appropriately broad, balanced, relevant and differentiated curriculum for ICT and Computing to students age 9 – 16, including GCSE ICT. Sharing and supporting the school’s responsibility to provide and monitor opportunities for personal and academic growth. Assisting in the development of appropriate schemes of work towards selected ICT and computing syllabuses. Developing teaching… Show more Teaching ICT & Computing across the age and ability range of the school. Implementing and delivering an appropriately broad, balanced, relevant and differentiated curriculum for ICT and Computing to students age 9 – 16, including GCSE ICT. Sharing and supporting the school’s responsibility to provide and monitor opportunities for personal and academic growth. Assisting in the development of appropriate schemes of work towards selected ICT and computing syllabuses. Developing teaching resources, schemes of work, marking policies and teaching strategies in the curriculum area. Facilitating and encouraging a learning experience which provides students with the opportunity to achieve their individual potential. Participating in relevant meetings with colleagues, parents and be involved extra-curricular activities and offsite visits. Working as a teaching assistant preparing learning materials under the supervision of the teacher, working inside or outside the classroom with individuals or groups. Adapting support according to needs, looking after children's physical, social, and emotional welfare. Creating a stimulating environment, giving information and help to teachers as required. Keeping records, updating logs and relevant reports. Show less

White City

Working as part of the Call Centre Admin team, ensuring that the administrative tasks generated by exceptions to the normal customer service process are managed and completed on a timely basis. Also involves supporting Customer Services Management and the Risk & Fraud manager with various tasks:• Run the required customer service exception reports to ensure that any appropriate corrective actions are taken and communicated to the customer where necessary.• Manage the… Show more Working as part of the Call Centre Admin team, ensuring that the administrative tasks generated by exceptions to the normal customer service process are managed and completed on a timely basis. Also involves supporting Customer Services Management and the Risk & Fraud manager with various tasks:• Run the required customer service exception reports to ensure that any appropriate corrective actions are taken and communicated to the customer where necessary.• Manage the priority returns, Lost In Post's and warehouse error logging and follow up process in conjunction with the Customer Support Administrator (Returns).• Complete the breaks rota for the Contact Centre and ensure reception duties are covered.• Produce reports to assist the generation of weekly and monthly statistics.• Dealing with/escalating agent queries in the B&M, Marketing and Web Liaison inboxes• Covering printing and counting of 2-stage catalogues and letters• Assist the Contact Centre by taking calls or responding to emails during busy times.• Perform a variety of tasks to support customer service activity including processing returned mail, taking on responsibility for special projects and any other reasonable request from a manager.• Work within the key targets set by the Risk & Fraud Manager Show less

White City

Delivering exceptional customer service to all Charles Tyrwhitt customers, whether new additions or existing customers. Representing the brand and exceeding all customers expectations of service.Answering inbound telephone calls from customers: processing all catalogue requests, resolving all queries positively and offering effective problem solving solutions to customers who have encountered rare issues, before they become sincere complaints.Making outbound follow-up calls when… Show more Delivering exceptional customer service to all Charles Tyrwhitt customers, whether new additions or existing customers. Representing the brand and exceeding all customers expectations of service.Answering inbound telephone calls from customers: processing all catalogue requests, resolving all queries positively and offering effective problem solving solutions to customers who have encountered rare issues, before they become sincere complaints.Making outbound follow-up calls when necessary.Answering queries relating to our web-site.Responding to customer emails.Data entry: i.e. fax or post order entries.Responding to any Customer Service issues arising from Data Entry. Show less

Central London (Previously Renaissance Hotel London)

Reservation agentHandle and process all reservation enquiries received via telephone, email or fax, aiming to convert all enquiries into confirmed reservations, using experienced customer service skills to create rapport while being efficient and paying attention to details. Processing all required daily reports for the revenue management team and completing daily office admin tasks.Key AchievementsForging a great team spirit within the department, while working over a dramatic… Show more Reservation agentHandle and process all reservation enquiries received via telephone, email or fax, aiming to convert all enquiries into confirmed reservations, using experienced customer service skills to create rapport while being efficient and paying attention to details. Processing all required daily reports for the revenue management team and completing daily office admin tasks.Key AchievementsForging a great team spirit within the department, while working over a dramatic 12 mouth period where the Hotel changed management (from Marriott to an independent leading luxury hotel) and as expected systems, room designs, reservation processes, reports all changed and continued to be updated over a 12 month period in which we also fully embraced the London Olympics.Guest Service AgentManage switchboard providing exceptional customer service for a well established 5 star hotel. Handling all internal and external requests and enquiries, transferring calls to relevant departments along with completing office administration tasks.Key AchievementsRejuvenating the Associate Relations Committee, as Chairman of the committee, (made up of representatives from each hotel department) we met monthly to discuss un-sensitive and work related issues effecting associates within the Hotel (along with representatives from Executive team and Human Resources) we would aim to also provide positive solutions for any risen issues. Show less

Uxbridge

Working in a customer service focused call centre operating on behalf of Lloyds TSB, switching between activating customer’s credit cards and upselling payment protection insurance. Also retaining customers by offering zero percent balance transfers for set periods of time and cold calling Lloyds TSB customers to offer various deals and incentives to encourage balance transfers from other owned credit card.

Acton, West London

IT tutoring; teaching young children to teenagers and also adult’s graphic design, web design and video production.Key AchievementsHelping children to grow in confidence as they discovered abilities and talents within themselves which gave them more believe in themselves. Completing two full adult courses in web design and video production for beginners, knowing that all the students on the course, completed the course and was able to move forward with their projects building basic… Show more IT tutoring; teaching young children to teenagers and also adult’s graphic design, web design and video production.Key AchievementsHelping children to grow in confidence as they discovered abilities and talents within themselves which gave them more believe in themselves. Completing two full adult courses in web design and video production for beginners, knowing that all the students on the course, completed the course and was able to move forward with their projects building basic websites for their personal / business requirements. Show less

Internet Computing

Communication And Media Studies