Marlo S. Email & Phone Number

Deerfield Beach, Florida, United States

Plano, Tx, Us

SpringHill Suites 126 room property Residence Inn -120 room property•Took 2 older underperforming hotel to exceeding budget without renovations •Signed major accounts resulting in huge Revenue Gains

Merrillville, In, Us

130 Room SpringHill Suites • Assist with training new hires with company processes.•Assisted with moving our Trip Advisor Score from near bottom of about 10 to number 1.• Trained Sales coordinators to grow into Sales Managers roles.•Setting goals and action plans around proactive business and account maintenance.• developing a marketing plan and works with both brand and White Lodging ecommerce departments to ensure they are optimizing their internet presence• Building a sales team that is guest focused and understands our processes and action plans for the department and the hotel• Recording all business leads in Delphi and use the Delphi system to generate all contracts, invoices and reports for the Sales Team while taking an active role in daily sales strategies and monthly/annual forecasting• Collaborating with Operations to keep them informed of group business and meeting room business• Keeping the front desk informed and working with them to ensure guests and potential guests are taken care of and their business needs are met• Working closely with the General Manager to ensure that all sales goals and market share targets are on track and to develop market and sales strategies• Interview, hire, train, and supervise sales staff through account review, correspondence review and coaching toward improvement, recommend performance evaluations discipline and/or termination when appropriate.

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Indianapolis, In, Us

Sales for Schahet hotels including: (490 Rooms Multi Brand)Hampton Inn Carmel (103 rooms), Opening DOS of Hampton Inn Westfield (93 rooms) Opening DOS of Fairfield Inn Carmel (105 Rooms) - short time was also Area DOS for Residence Inn (78) and Hampton (111) on the NW side of Indy.•Building new hotels business base. •Seek out business in a new development area.•Assist in Opening 2 hotels plan grand opening parties and execute •Make sales appointments and cold calls to consistently prospect accounts for all direct sales segments.•Meet or exceed sales solicitation call goals as assigned •Invite clients for entertainment, lunches, tours and site tours, etc.•Assist in implementing special promotions relating to direct sales segments i.e. sales blitzes, etc.•Attend and participate in Daily/Weekly Sales Meeting.•Grow existing relationships with corporate accounts.•Attend monthly meetings of assigned professional organizations.•Timely execution of volume account contracts including any necessary negotiation to ensure participation of the hotel owned account travel programs.•Meet or exceed monthly, quarterly, and annual room night and revenue goals as assigned by market.

Indianapolis, Indiana, Us

81 room• Improved guest scores out of failing status into top 25% of Brand.• Recovered Hotel failing Quality Audit into excellent on Cleanliness, Brand Standard, and Product• Tripled the corporate accounts, after auditing • Assist Revenue Manager with understanding the market and how the local market works• Built Business Cases for new accounts who were not staying with us but who are in the market.

63 room My duties included the day to day operation of this hotel. I managed department staffing, including hiring, training, scheduling and counseling. I handled all direct bill accounts, payroll, inventories and ordering of supplies within my budget. I also trained and supported the staff during an upgrade to the property management system. I worked in sales adding new corporate accounts and implementing new sales packages for boosting revenue.I also did sales support for 3 other hotels: chains including Marriott, Choice and Howard Johnson.

Bachelor Of Business Administration (B.B.A.), Marketing/Marketing Management, General

Associate Of Arts (A.A.), General Studies

Graphic Design

Certification, Graphic Arts & Printing

General Studies