Marlo Studley Email & Phone Number

Truckee, CA, US

Redwood City, CA, US

• Partners with account executives to support sales process and close deals by uncovering critical business issues, current state problems, and technical observability/cybersecurity requirements
• Demonstrates value of cloud native log analytics & SIEM products (Security, DevOps, DevSecOps, AWS Observability, Kubernetes, APM/RUM Tracing, Software Delivery Optimization) to prospective clients
• Guides prospective Security, DevOps, DevSecOps, and IT Ops teams through proof of value trial process, assisting with log collection and monitoring processes for custom applications and leading technologies including.
• Assists managers with strategic team initiatives and supports onboarding of new solutions engineers

Worldwide, OO

• Directed on and offshore teams of 6 to 30+ Deloitte consultants for three major $800K+ Customer Experience Management (CXM) platform technology strategy and operations projects
• Responsible for coordinating stakeholders & tech vendors, requirements gathering, providing tech implementation recommendations and industry best practices, configuration, integration, and go live
• Improved tech ROI through process improvement, scalable system design, and global standardization initiatives
• Taught critical consulting skills to junior staff and fostered strong team culture through mentorship programs
• Led sales pursuit material development and participated as technology SME during pitches

Worldwide, OO

• Managed a variety of tech strategy projects and teams, responsible for delivery of all professional services
• Oversaw development of multiple Salesforce & CXM platform cost benefit analyses and implementation roadmap strategies demonstrating millions in savings from consolidating 100+ systems into one platform
• Steered multiple global CXM strategy & technology transformation projects involving 1K-5K CXM platform users
• Designed and implemented new customer care process and tech solution within days for 120+ agents in response to major global data breach
• Designed marketing operations process and integration solution on CXM platform to automate experience

Worldwide, OO

• Managed 14 end to end Sprinklr implementations for clients from a range of industries by leading project communications, requirement gathering workshops, configuring Sprinklr and training end users
• Coordinated and led all client marketing stakeholder meetings
• Collected digital marketing, social media engagement, content creation, and social listening requirements for system design, presented design recommendations, and configured Sprinklr platform to client's needs
• Trained end users on Core, Listening, Benchmarking, Content Marketing, and Display modules
• Supported marketing teams during transition to Sprinklr by holding office hours, troubleshooting, updating configuration, and handling support tickets with Sprinklr
• Served on Data Management team of SAP S4 HANA migration project for a major steel manufacturer

Worldwide, OO

• Served on Project Management and Integration teams of SAP M&A project at a global chemical manufacturer
• Onboarded team of 40+ consultants, managed resource plan, project budget, project plan, trained client team on project tools and software, and tracked team progress
• Developed deployment, testing, and system design strategies, planned HPQC testing tool configuration, and coordinated integration and configuration workshops
• Supported Sales Process team of SAP implementation at a genome sequencing biotech company
• Performed functional unit testing, troubleshooting, and configuring
• Coordinated team deliverables, provided daily status updates to client, led weekly team meetings

• Analyzed IT Department budget to establish efficient vendor & purchase order management in Workday, a financial management system
• Reported and built controls for actual versus expected budget details to present to Vice President of IT
• Trained employees on vendor & purchase order process in Workday to increase standardization and control over IT budget
• Assisted with maintenance of business applications including Concur, a travel and expense system, Workday, a financial management and human capital system, and Okta, an identity and access cloud management system
• Collaborated with auditors at quarter ends to collect data samples for technology security compliance audit
• Performed IT inventory audits for department cost cutting initiatives

Zurich, CH

• Contributed to Fixed Income Middle Office Project Management team by assisting with development of a new operational risk management system and analyzing key metrics for a new standardized control system
• Executed and presented a Pareto data analysis to Cash Equities Middle Office team as part of a Six Sigma project
• Presented accomplishments, key project management takeaways, and a front-to-back understanding of the Investment Bank to senior level management, team, and intern class
• Initiated numerous informational interviews with middle to senior level management to learn about various roles in the Investment Bank and Wealth Management Americas

• Reported directly to the Chief Accounting Officer in the Finance/Accounting Department to gain exposure to the financial and accounting aspects of running a large corporation
• Edited and reviewed quarterly financial statements for submission to the SEC
• Collected compliance certifications and questionnaires to identify possible Sarbanes-Oxley disclosure items
• Collaborated with Chief Accounting Officer, Payroll Manager, and Senior Director of Business Applications in implementation, training, and maintenance of a new travel and expense system, Concur, financial management.
• Determined business requirements for new systems and worked with consultants to relay our desired system outcome
• Trained employees in one-on-one setting on all three new business applications

Chestnut Hill, MA, US

• Prepared and served 2 to 3 student, faculty, and alumni events each week with Heights Catering on the Boston College campus
• Coordinated with catering managers and staff to share tasks

Chestnut Hill, MA, US

• Facilitated band camp and biweekly band rehearsals for 180 members, including equipment setup/breakdown and meal arrangement
• Coordinated game day relations between band members and the athletic department
• Mentored incoming freshmen members
• Interviewed candidates for band manager positions

Chestnut Hill, MA, US

• Graded assignments and held office hours for 100 students in a Computers in Management course in the Carroll School of Management
• Provided tutoring and guidance to students learning about information systems and Microsoft Excel

• Created a tracking system for client file retention and disposition, organizing and condensing 3000 files
• Conducted research effort to recover last known client contacts to return files to their proper owners
• Prepared client files and receipts for shipping and delivery
• Reconciled office owner’s business and personal bank accounts on a new bookkeeping system for future ease of use

Bachelor Of Science (B.S.), Information Systems And Operations Management

High School, College Preparatory Diploma Program