MDT image roll-out - Technical lead on large-scale reimage project of 10,000 on-premise bare-metal retail workstations.- Used Powershell, SCCM, BladeLogic and SUSE Linux to prep and automate bulk system deployments.- Performed triage & break-fix for 100’s of failed MDT deployments of Xstore registers in production.- Assisted help desk, store managers, and team members with priority tickets and hardware validations.New Store Deployments - Sr. Support Engineer | Dec 2022 - Jan 2023 .Support and validation engineer assisting with roll-outs of new retail locations and equipment refreshes.- Provided escalation support for installation and re-imaging of 100’s of new PC’s and retail devices.- Worked escalated tickets with helpdesk and internal teams to resolve issues and deadlines.- Responsible for diagnosing network environments and verification of completed deployments.

Independent consultant providing IT Support, production workflow and tutoring services to creators and organizations around the world. Specializing in Linux systems administration, SaaS migrations and MacOS administration consulting and solutions..

As part of the Network Operations team, led the migration of the San Francisco Armory’s IT infrastructure, departmental and studio assets to cloud-based solutions. Accomplishments include:Migrated production and departmental assets to Google and AWS. ( Rclone, Glacier,AWS, S3)) Migrated users, email, and groups from on-premise AD to Google Workspace. ( Azure, GAM, GCDS )Deployed federated SSO between legacy AD services and Google Workspace. ( MS AD, SAML, SCIM, OKTA )Primary Administrator of the following servcies in production:Google Workspace, Jira, Zendesk ,Confluence, ESX, Xen, JAMF, Slack, Ringcentral. On-call support of services and hosts in production. (Puppet, Ubuntu, AD, Python, AWS, Docker)

Managed the primarily-mac environment consisting of 80 video editing workstations, 13 active film sets, 30 departmental PCs, linux storage servers, data center and production AV equipment.Accomplishments include:Created netboot + image deployment workflows for all macs + PCs (Imagr, Deploystudio, SCCM) Implemented automated package system for all workstations. ( Munki / Autopkgr, Ubuntu, Bash, Python )Implemented configuration / endpoint management for all devices. ( SimpleMDM, Jamf, DEP, VPP )Replaced every single Mac and PC in the Armory with managed workstations.Created budgets, hardware lifecycle standards, documentation. Onboarding, user accounts.

QA Engineer + Project Manager + UI / UX FS Studio - 2013 - 2014 QA engineer & Documentation Specialist for IOS and Android applications. In addition to finding and writing bug recipes, I worked with project management, productivity and design software assisting clients with UI / UX, project management, and marketing.Technologies: TestFlight, Jenkins, Jira, Bugzilla, Asana, Monday, Agile, Scrum, Adobe

Provided Tier 2 Technical support troubleshooting wireless network connectivity and network administration issues.( 802.11 A/B/G/N, Windows OS, MacOSx, NAT, DNS, VPN, WIFi Routers, Vlans, Switches, Ticketing )

As a desktop support technician I was responsible for creation and deployment of images for Mac and Windows workstations, helpdesk, network, and user support.Technologies: MS AD, OpenVPN, Pfsense, Deploystudio, Debian Linux, Jira, Zapier Apache, JAMF.