Marlowe Cackin Email & Phone Number

Irvine, California, United States

Remote

• Project management, created Record Retention Matrix for all Company departments
• Designed and maintained quarterly newsletter for Corporate Compliance and Privacy department
• Built interactive “One-Stop Shop”, FAQ, and Newsletter Archive web pages in Confluence
• Performed end of year educational training enrollment audit and remediation for 500+ employees and contractors
• Prepared weekly overdue learner reports for leadership, connected with overdue learners to resolve delinquencies
• Processed employee and contractor leaves of absence and training exemption requests

Remote

• Validated IRS and State tax files for United States and Puerto Rico client accounts
• Analyzed client financial data, identified and resolved exceptions
• Managed multiple tasks, projects, and deadlines simultaneously
• Worked independently to research and reconcile matters
• Mentored and collaborated with others to solve inter-departmental issues
• Updated policies and procedures, created job aids for peers and reduced user errors

California, United States

• Reviewed and processed purchase orders in Oracle with precision
• Coordinated with other departments to ensure all aspects of the order were handled concurrently
• Investigated freight damage claims and resolved complaints
• Managed and reconciled multi-million dollar projects with 99.6% accuracy
• Maintained Excel spreadsheets, data logs, and kept a highly organized shared Outlook inbox
• Reduced overall percentage of disputed invoices by 50%

Laguna Hills, California, United States

• Served as the Legal Liaison between the company and its legal network
• Investigated fraud claims, legal disputes, and CFPB complaints
• Reviewed legal documentation for accuracy and quality assurance
• Maintained company Policies and Procedures as well as Standard Operating Procedures
• Tracked Agency compliance and completed quarterly audit remediation
• Oversaw company-wide projects and assignments, including managing multiple state licenses

Irvine, California

• Office administration, inventory management, mail distribution, visitor preparation, and provided mid-to-executive level support
• Prepared documentation for internal compliance and operational audits with COO and Managing Partners
• Managed consumer complaints from CFPB and Collection Agency reports
• Maintained consumer complaint logs for audit and remediation tracking
• Audited and prepared legal suit documentation and consumer financial notices
• Managed and processed financial institution buybacks and recalls

Irvine, CA

• Effectively recruited and managed therapy professionals throughout Los Angeles County
• Curated available job postings and conducted interviews of potential new hires
• Utilized E-Verify and ensured compliance while on-boarding new hires
• Fostered long-lasting client relationships for the institution
• Managed multiple employee calendars
• Weekly payroll processing for 40+ employees

Omaha, Nebraska, United States

• Built long-lasting customer relationships for the institution
• Demonstrated product knowledge through sales and referrals
• Proficiently demonstrated knowledge of operations with test scores averaging 98% consistently
• Balanced cash drawer and vaults
• Coordinated as a team to achieve branch and personal goals
• Trained new employees and mentored new management personnel

Bachelor'S Degree, College Of Public Affairs And Community Service, General Studies Major

Activities and Societies: CLA Scholar; Lavender Graduation Attendee

High School Degree, General

Activities and Societies: German Club and GSA

Associate'S Transfer, General Studies

Core Courses Including: Human Relations Skills Critical Reasoning Public Speaking Multicultural Issues

Bachelor Of Arts - Ba, College Of Public Affairs And Community Service, General Studies