Marketing Consultant• Works closely with the business owner and marketing specialist in creating marketing materials to promote and highlight the different services offered by the company.• Assists in utilizing different social media platforms / portals to further market the company's services to a wider audience.• Conducts regular evaluation of the performance of the different social media platforms.• Helps in managing the company’s email communications.Team Leader• Monitors and maintains team performance through regular coaching and performance review sessions.• Conducts / facilitates up-skill trainings to all the team members.• Conducts regular team meetings to check and monitor how the business and each team members are performing

International Education Consulting Firm (USA, CAN, AUS, New Zealand Clientele)Main Function and Responsibility:- Oversee the day to day operations of the business.Team Lead / Manager:- Monitors and maintains team performance through regular coaching and performance review sessions.- Conducts / facilitates up-skill trainings to all the team members.- Conducts regular team meetings to check and monitor how the business and each team members are performing.Marketing and Advertising Head:- Works closely with the Marketing Specialist in creating marketing materials to showcase the different programs offered by the company.- Utilizes different social media platforms / portals to further market the company's programs to a wider audience.- Reaches out to both local educational organizations to introduce the company's programs and services, and build new partnerships.Recruitment / Sourcing Head:- Works closely with the Recruitment Specialist in screening and evaluating applicants.- Facilitates orientation to applicants and clients explaining how the program works. Talent Manager / Coordinator:- Works closely with the Account Manager to successfully match applicants to the program most suitable for them, as well as the position and stipend (salary) they will be getting.- Regularly communicates with both local and international partners to do talent planning to achieve their business goals needs. - Assists local applicants with their Visa application and processing.- Assists, coordinates, and takes care of the foreign partners during their visit here in the Philippines.Education Consultant / Coach:- Conducts on-boarding to all new clients and staff. Walks them through the entire process to ensure that they're properly guided.- Conducts coaching, mock interviews, and perception management trainings.Admin and Finance:- Works closely with the Finance Head to monitor and plan the expenses and budgeting of the operations.

Australian Telco Company (Club Telco, Eftel, and Dodo)ROLE: SUPERVISOROperations Excellence / Training and Development / HR and Case Management:- Works closely with the Recruitment Specialist / OST in screening and evaluating applicants.- Conducts culture orientation and on-boarding of new team members.- Monitors each team members performances and ensure it's at par with the target metrixes.- Creates and analyzes reports / documentations based on the teams' performance.- Works closely with the Training Team in facilitating workshops and up-skill activities for the team members- Conducts coaching and counselling sessions with each team members to know what are their challenges and provides action plans.- Ensures that all team members adhere to the company's COC. Conducts investigations, and amendatory actions will be put in place if needed.Talent Manager:- Does talent planning to achieve business goals and needs.- Monitor and review each team members' performances, and check which position will be most suitable for them salary they will be getting.Process Improvement:- Reviewing, identifying, analyzing, and improving the existing processes.ROLE: LEVEL 2 REPRESENTATIVE- Handles complex inquiries and billing concerns from clients.- Handles client complaints (TIO) and negotiations.ROLE: LEVEL 1 REPRESENTATIVE- Handles basic inquiries and concerns of the clients.

John Hancock (USA Financial Account/401K Plan - Retirement Account)ROLE: CLIENT ACCOUNT MANAGERClient Relations:- Build new partnerships with new clients.-Maintains and manages client accounts so that they will stay and further expand their business with the company- Responsible in managing roughly 150 contracts, each contract represent 1 company comprising of minimum 100 employees.Fund Manager / Allocations Specialist:- Monitors and assists business owners, employees in allocating their retirement assets in the different available funds in the stock market.- Assists clients with inquiries and concerns they have with their contracts accounts.ROLE: PARTICIPANT ACCOUNT MANAGERClient/Customer Service:- Assisted the employees with all inquiries and concerns with their retirement accounts (balance monitoring, employee contributions, employer matching contributions, etc.)Fund Manager / Allocations Specialist:- Monitors and assists employees in allocating their retirement assets in the different available funds in the stock market.News Letter Writer / Employee Engagement:- Creates and Manages weekly, monthly, and annual newsletter of the campaign. Highlighting the achievements and wins of the campaign and each team members.- Comes up with regular activities that engages team members in activities that enhances their commitment to their roles and the company's goals.

AETNA (US Medical Insurance)ROLE: Junior/Assistant Trainer:- Assists in facilitating products training to new hires.- Helps in creating and preparing training modules.Claims and Benefits - Assisted clients with their inquiries and concerns about their coverage based on their individual plans.- Works closely with the billing department in processing claims.