Marly Difruscio, Pace Email & Phone Number

 Collaborate with the business founder as a strategic partner, contributing to the establishment and growth of the business and providing expertise in business operations. Spearheaded daily operations and work processes, including bookkeeping, legal/business matters, and strategic planning, ensuring maximum productivity and efficiency. Serve as the primary contact for sponsors and coaches, managing key engagements and ensuring seamless communication and support for an optimized user experience. Lead the hiring process for all coaches, ensuring the recruitment of high-caliber professionals to enhance the coaching team's effectiveness. Oversee and resolve technical support issues related to the website, learning platform, and other tools, minimizing downtime and maintaining operational integrity.

New Port Richey, Fl

 Founded and launched a boutique business providing high-level administrative services to diverse clients, achieving a high client satisfaction rating. Deliver support services, including email management, scheduling, market research, business start-up assistance, proofreading, billing services, customer service, and social media management, consistently meeting client objectives. Execute a range of tasks for prestigious clients, including Yext, Calyx Partners, and Level Up EQ, ensuring the delivery of high-quality content and maintaining a 90% client retention rate.

 Directed the staffing strategy for over 200+ events daily, optimizing schedules for a team of 100+ staff members to ensure operational excellence and client satisfaction. Orchestrated the scheduling and execution of 15,000+ events annually, implementing robust processes to maintain seamless operations and high-quality delivery. Led a diverse team of 3 direct reports and 100+ indirect team members, cultivating a high-performance culture and driving continuous improvement. Championed initiatives to enhance the client experience, spearheading creative solutions that resulted in a 38% increase in client satisfaction. Coordinated complex logistics and financial management for concurrent, cross-functional projects, consistently delivering projects on time, under budget, and exceeding client expectations. Provided strategic operational insights and updates directly to the Director of Operations, contributing to high-level decision-making and organizational growth. Played a pivotal role on the Creative HQ Team, shaping organizational structure and culture through strategic influence and leadership. Managed comprehensive travel logistics and budgets, achieving a 40% profit margin on travel-related expenses and optimizing cost efficiency. Oversaw the integration of data management systems, including both operations and Slack channel administration, ensuring precise data monitoring and utilization. Administered payroll, benefits management, and performance reviews for 100 staff members, developing comprehensive employee handbooks and implementing policy changes to enhance organizational effectiveness.

 Streamlined operational systems across multiple departments, enhancing efficiency and production while playing a key role in operational improvements and cost reduction initiatives. Achieved significant cost savings by strategically coordinating and procuring travel necessities for facilitators nationwide through superior vendor negotiations. Supported informed decision-making and strategic planning by conducting extensive research and presenting detailed, formatted results for administrative review.

Tarpon Springs, Fl

 Developed and implemented improved policies for handling sensitive accounting tasks, including accounts payable/receivable, sales tax, balance sheets, bank deposits, bank reconciliation, and general ledger, ensuring accuracy. Increased payroll management efficiency by creating procedures for organizing and maintaining payroll records for both hourly and salaried employees, as well as depositing and reporting payroll taxes. Built and maintained strong customer relationships, ensuring 100% satisfaction and continued loyalty through exceptional service and communication. Conducted regular audits and reviews of financial records to ensure compliance with company policies and regulatory requirements.

New Port Richey, Fl

 Provided high-level administrative services as a freelance virtual assistant to diverse clients across several industries, consistently achieving high client satisfaction ratings. Delivered support services including email management, scheduling, market research, business start-up assistance, proofreading, billing services, customer service, and social media management, consistently meeting client objectives. Executed a range of tasks for clients in various industries, including biotech, tech, healthcare, beauty, and gaming, ensuring the delivery of high-quality content and maintaining a 90% client retention rate while working with leadership levels from director to C-suite.

Bachelor Of Science - Bs, English/Language Arts Teacher Education

Bachelor Of Arts - Ba, Creative Writing