• Experienced Marketing and Operation Associate with exceptional understanding of various marketing techniques. Skilled communications professional adept at helping to improve company image and branding strategies. Experienced in supporting and enhancing campaigns. Looking to bring related experience to a challenging new role. • Motivated employee offering a strong work ethic and positive attitude. Highly effective in fast paced work environments. Engaging and helpful worker. Efficient and accurate with an innate drive to provide exceptional service. Enthusiastic, who is a fast learner and can deliver results quickly. • Secure a position as a team player in a people-oriented organization, where I can maximize my customer service experience to achieve corporate goals in a challenging environment. Proficient in data entry, Microsoft Office, Excel, Google sheets, MailChimp and Powerpoint.
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Operation AssociateDose Nov 2022 - Present -
Marketing / Email Support AssociateDose Nov 2022 - PresentVancouver, British Columbia, CanadaEffective email communication with influencers, customers and designers; · Website maintenance, including uploading products to the website with product descriptions, and other website support; · Marketing activities such as social media management, influencer coordination, creative marketing, campaigns, ads, market analysis report, and brand collaborations; · Design work- for marketing, branding, posters, photo shoots, and photo editing; · Record keeping – keep track of company expenses, income and sales reports.
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Data TranscriberAppen Feb 2022 - PresentAs a professional audio transcriber, it is my job to listen to recorded audio and translate them into text documents.I then review the transcribed draft to check for accuracy and consistency, and make any necessary corrections. I also work as a Quality Assurance (QA) specialist. As a QA, I am responsible for checking the accuracy and quality of the transcribed documents created by other members of the editing team.I always adhere to industry practices and confidentiality guidelines, in order to provide the best possible service to my clients. -
Ecommerce SpecialistShopee May 2020 - Oct 2022Philippines• Creating and adding contact list- Deep knowledge of customer segmentation, list management, importing of lists and deliverability.· Launched email campaigns to reach existing customer bases and prospects. Share and advertised campaigns on different social media platforms to attract customers. · Managing seller center website. Kept track of accounts to work out expenses, profits and other costs. · Respond to customer queries and feedback, including processing refunds, replacement and returns if necessary. -
Community ModeratorSakura Guild Games Pte.Ltd. Dec 2021 - Mar 2022Philippines· Managed telegram, discord community and other social media platforms. · Actively respond to all questions and comments across key platforms with the goal of increasing active conversations within our channels. · Gained a thorough understanding of the gaming sector and Gamer Network websites, and the logistics of moderation systems for each website. · Actively measure results of campaigns and quickly iterate on strategy and tactics to optimize th growth of our community. -
Administrative Aide IvCity Mayor'S Office Apr 2021 - Jul 2021Valenzuela, National Capital Region, Philippines· Interviewed clients about record of information in their health history. · Protected Health Information (PHI) should be protected against unauthorized disclosure. · Secured the PHI data that is being passed between applications, shared through the hard disk, and sent through emails. · Reviewed the data and ensured all information is correctly recorded, before entering it in the system. · Entered data received from clients, maintained databases and client files.
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Content ModeratorEnshored Mar 2020 - Apr 2020PhilippinesReviewed selected content against policies. · Used software to monitor content for certain words or image types, then make human judgments about the content. · Ensured user-generated content complies with community guidelines. -
English Second Language InstructorJabez International, Llc Jan 2020 - Feb 2020Malabon, National Capital Region, PhilippinesEstablish clear objectives for all lessons, units, and projects and communicate those objectives to students. · Prepare materials and classrooms for class activities. · Enforce administration policies and rules governing students. · Confer with parents or guardians, teachers, counselors, and administrators to resolve students' behavioral and academic problems. -
Customer Service RepresentativeConcentrix Sep 2019 - Dec 2019PhilippinesHandle customer inquiries, complaints, refunds and replacement requests. · Remained courteous and calm, even during moments of customer dissatisfaction. · Handle 200+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information and canceling services. · Managed customer expectations in delivering superior levels of service.
Marlyn De Guzman Education Details
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Valenzuela City Polytechnic CollegeBachelor Of Technical Teacher Education
Frequently Asked Questions about Marlyn De Guzman
What company does Marlyn De Guzman work for?
Marlyn De Guzman works for Dose
What is Marlyn De Guzman's role at the current company?
Marlyn De Guzman's current role is Operation Associate.
What schools did Marlyn De Guzman attend?
Marlyn De Guzman attended Valenzuela City Polytechnic College.
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Marlyn De Guzman
Technical Vocational At International Institute Of Hospitality ServicesMetro Manila -
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