Operations Management: Overseeing the day-to-day operations, including scheduling, staff management, and ensuring that services are delivered efficiently and effectively.Customer Service: Ensuring high-quality customer service is provided to clients, addressing any complaints or concerns promptly, and maintaining a welcoming and relaxing atmosphere.Budgeting and Financial Management: Developing and managing the organization budget, monitoring expenses, and implementing cost-effective strategies to maximize revenue and profitability.Marketing and Promotion: Creating and implementing marketing strategies to attract new clients and retain existing ones. This may involve online and offline marketing, promotions, and special events.Inventory Management: Overseeing supplies, products, and equipment, and ensuring an adequate inventory is maintained for smooth operations.Health and Safety Compliance: Ensuring that the organization complies with all health and safety regulations, maintaining cleanliness, and providing a safe environment for both clients and staff.Vendor Management: Establishing and maintaining relationships with suppliers and vendors to negotiate favorable contracts for products and equipment.Organization Menu and Service Offerings: Collaborating with therapists and staff to develop a diverse and appealing menu of services and treatments to meet the needs and preferences of clients.Setting and Achieving Business Goals: Developing strategic plans to achieve business objectives, such as increasing revenue, expanding the client base, or introducing new services.Stay Updated on Industry Trends: Keeping abreast of trends in the spa and wellness industry, including new treatments, products, and customer preferences.Compliance with Legal Regulations: Ensuring the organization operates in compliance with all relevant laws and regulations, including employment laws and health codes.

Get in touch with contacts of persons diagnosed with infectious diseases through text, email, phone calls, and other platforms when necessary within the program determined time frames established.Provide contacts with approved information on quarantine procedures, what to do if symptoms develop, and, if appropriate, refer them to testing.Assign risk category depending on the contact’s underlying medical conditions, occupation, living situation, and level of contact with case, and understand protocol for each risk category.Work closely with a team made up of surveillance coordinators, investigators, and data managers to efficiently complete case investigations.Systematically collect and record information in a local database.Communicate with your team and supervisor when contact cannot be made with an individual to determine the best way to address the problem.Protect and maintain individuals’ privacy and confidentiality.

Create and suggest treatment plans to patientsPerformed administrative and clinical office dutiesWorked with 30 clients per week performing variety of therapeutic massages, including sports, deep tissueand medical massage.Collected detailed client information to create over ten individualized plans to relieve pain, improvecirculation, rehabilitate injuries and increase relaxation.Provided excellent service and attention to customers when face-to-face or through phone conversations.Collaborated with others to discuss new treatments opportunities.Improved operations by working with team members and customers to find workable solutions.Oversaw patient registration, insurance verification, form completion and appointment scheduling tomaintain operational efficiency.Collected forms, copied insurance cards and coordinated patient information for billing and insuranceprocessing.Conducted patient interviews to gather health history, vital signs and information about current medicalissues.Assisted with technical treatments and entered information within patient records and charts.Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.Printed and filed examination data records according to HIPAA patient standards.Observed and documented patient status and reported patient complaints to case manager for resolution.Secured patient information and maintained patient confidence by completing and safeguarding medicalrecords.Demonstrated self-reliance by meeting and exceeding workflow needs.

-Analyzed and compared the services, patient outcomes and value and cost between rehabilitation hospitals and nursing homes.-Reviewed Medicare policy and MedPac guidelines in collaboration with the Coalition to Preserve Rehabilitation (CPR).-Proposed an argument that can be used by CPR to present to Congress.-Prepared a policy letter summarizing the facts of the research that will be part of their lobbying materials to persuasively defend why Spaulding is against Site Neutral Payments based on their IRF status.-Collaborated remotely with a small group of other SNHU students as well as one Spaulding Rehabilitation Network staff member.

• Perform 15-60 minute therapeutic massages on targeted areas provided by a Chiropractor or Licensed Physical Therapist. • Provide informative knowledge to assist each patient on how to maintain a better quality of life.Performed administrative office duties