• Making sure the rooms are spotless clean after guests’ departures for the next guests to feel like they are the first ones to use the rooms.• Learning continuously on how to improve my skills in housekeeping specially when it comes to cleaning and bedmaking to make each room presentable.• Greeting guests when they arrive while helping them get settled and most importantly making them feel at home and relaxed.• Checking the stock and linen rooms and filling them up when needed or when some things are missing to make other staffs’ work easier.• Driving the buggy around to be able to check each and every room and tent (glamping area) if it needs some supplies or refilling.• Coordinating with the manager regarding arrivals and departures to be able to make necessary preparations and finishing tasks on time.

• Making sure to keep track of incoming invoices and process them as soon as possible so that the providers will receive their payments right away.• Maintaining and organising client profiles including filing and archiving them. Also, making important changes when there’s a need to.• Providing participants with support by responding to their emails and queries to make them feel they are being listened to and give them assurance.• Making calls and writing emails to the clients whenever necessary in order for us to give our clients assurance that everything is done right.• Probing and asking questions if I felt something is amiss and not right but bearing in mind to always be polite and sound empathetic.• Attending online seminars and workshops if given a chance to learn better about the industry and be more knowledgeable.

• Welcomed guests and greet them immediately right after they enter the door and sit them at a table appropriate for their number.• Took guests’ order after giving them enough time to browse the menu. Suggested dishes when being asked and making sure I get their orders right.• Checked if the kitchen got the orders and repeat special instructions from the customers then wait for the dishes to be prepared.• Gave customers excellent service by taking the initiative to ask them if they needed something and assist them in their needs.• Cleaned tables and dining area after use, prepare for the next guests and made sure there’s clean cutleries and serviettes on the table.• Washed dishes if there is nothing else to do then politely accept payments and made sure to explain if the customers have queries about the bill.

• Checked incoming invoices if they are properly addressed to specific clients and see if every detail in the invoices is aligned with everything.• Verified backup files of invoices if they match with the records in the system or if not proceed with asking the person in charge.• Transferred information and details from the invoice to the system and always making sure everything is correct and verified.• Did follow ups via email regarding missing documents and contact the manager via chat or online call for the next steps to be taken.• Trained newly hired staff and shared some knowledge and insights because I know we can learn from each other and make work lighter.• Reviewed the trainees’ work before the shift ends then call them if necessary to help them understood the task and commend them for a job well done.

• Answered calls and attended to customers’ inquiries or concerns and making sure they got the help they needed or their questions are addressed correctly.• Helped customers with minor technical issues by doing basic troubleshooting and if it didn’t work transfer them to the correct department.• Gave small but concise presentation and stated the benefits to prospective clients if they would like to try the company and its services.• Made sure customers’ demands are met but not the exaggerated ones then carefully explaining why we can or cannot.• Coordinated with various departments to resolve all technical and operational issues and if possible, get information from them and take down notes.• Verified if the person on the other line is the true owner of the account and ask probing questions when necessary just to make sure.